Tina Bartolo
Customer Service Management
Longview,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
Work History
Manager
Casey’s Stores
03.2021 - 03.2022
- Defined clear targets and objectives and communicated to other team members.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Lead Sales Associate
Alpha Automatic Gate & Fence
03.2020 - 03.2021
- Generated advertising brochure for vendor use.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Optimized product assortment based on consumer preferences and market insights.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and provided product advice to increase sales.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
Assistant Manager
CEFCO STORES
04.2019 - 09.2019
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Hallsville High School, United States
Hallsville, TX06.2011
Skills
- Analytical Thinking
- Cross-Functional Teamwork
- Revenue Forecasting
- Scheduling and Coordinating
- Attention to Detail
- Computer Skills
- Professionalism
- Training and Development
- Staff Management
Timeline
Manager
Casey’s Stores
03.2021 - 03.2022
Lead Sales Associate
Alpha Automatic Gate & Fence
03.2020 - 03.2021
Assistant Manager
CEFCO STORES
04.2019 - 09.2019
High School Diploma -
Hallsville High School, United States
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