Tina Bauer
Indianapolis,IN
Summary
Dynamic leader with a proven track record at Speedway Super America LLC, excelling in strategic planning and staff management. Skilled in fostering customer rapport and driving business development, I've effectively mentored teams to surpass goals, enhancing operational efficiency and profitability. My approach combines robust project management abilities with persuasive negotiation skills, achieving significant cost reductions and customer satisfaction improvements. Monthly audits .myself and another employee on my own store daily
Overview
26
26
years of professional experience
Work History
Associate Manager
Ricker's Oil
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Mentored and supported Number Type department employees to create strong workplace culture.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Enhanced team productivity by implementing efficient project management strategies.
- Oversaw training and onboarding process for all newly hired employees within Name of Department.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Streamlined processes for increased efficiency and cost savings within the department.
- Leveraged industry best practices to enhance operational efficiency within the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Cashier/stock
Krogers Grocery Store
09.2013 - 11.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to increase revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Manager
Speedway Super America LLC
05.1993 - 03.2004
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. . Ran other stores while management was on vacation while running my own store. . Went to different stores to check paperwork and find thieves behind the counter for the district manager and company. . Performed an end of the month audit on my own store.
Assistant Manager
Wendy's
11.1989 - 04.1993
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented staff training programs to elevate service standards and knowledge.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved operational efficiency by adopting new technology for inventory management.
- Enhanced team productivity by streamlining operational processes.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
HS Diploma - Management
Wayne HS
Huber Heights, OH05.1984
Skills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
- Customer rapport
- Promotional materials development
- Staff Training and Development
- Project Management
- Store management
- Results Analysis
- Business Administration
- Presentations
- Marketing Management
- Business Development
- Recruiting and interviewing
- Product and service knowledge
- Customer Relations
- Cost Reduction
- Budgeting and finance
- Staff Supervision
- Staff Development
- Money Handling
- Project management abilities
- Policy Enforcement
- Team motivation
- Sales Strategies
- Schedule oversight
- CSS
- Workload Management
- Employee Scheduling
Timeline
Cashier/stock
Krogers Grocery Store
09.2013 - 11.2015
Manager
Speedway Super America LLC
05.1993 - 03.2004
Assistant Manager
Wendy's
11.1989 - 04.1993
Associate Manager
Ricker's Oil
HS Diploma - Management
Wayne HS
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