Tina Beach
Clifton Park,NY
Summary
Results-oriented SaaS account executive with over 12 years of proven track record of driving revenue growth and exceeding sales goals. Skilled in development and executing targeted sales strategies, negotiating in high value contracts, and identifying upselling opportunities to increase revenue and improve customer retention rates. Adapt at cultivation and maintaining relationships with top-tier clients, resulting in increased customer satisfaction score and account revenue growth.
Overview
16
16
years of professional experience
Work History
Regional Account Manager
Citizens Bank Merchant Services, WorldPay
2016.01 - Current
- Collaborates with 35 business bankers to identify and implement new techniques which maximized revenue, resulting in 20% sales increase.
- Established and developed more that 168 new accounts earning combined profit of over $1M
- Complete 80 daily outbound calls and send weekly emails to 100 plus prospective clients at minimum.
- Supervised sales cycle from lead generation to close, qualifying over 800 ( out of 1k) leads and managing opportunities through sales funnel.
- Performed weekly software demos consisting of authorize.net, ACH, Veri-phone, Stripe or Clover.
- Sell credit, debt and gift card processing solutions along with variety of point of sale equipment to small to enterprise level businesses
- Managing total of 35 citizens bank branches offering merchant services to their members
- Develop solid business relationships, delivering strong customer service and client retention by performing rate reviews, rate reductions, while maximizing profitability.
- Generate leads through networking, cold calls, industry connections and referral partnership.
- Renegotiate contracts with expiring accounts to continue relationships with current company clients.
- Achieve or exceed company-defined sales quotas.
- Increase sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identifies new business opportunities through cold calling, networking, marketing, industry connections, referral partnerships and prospective database leads
Branch Manager
Key Bank
2012.03 - 2016.01
- Manage staff of 12 bank tellers and mentor and train two branch manager trainees.
- Grew customer base by 34% in two years through effective promotion and community networking
- Introduced new customer intake process that raised first- year retention by 16 points and contributed to 11% growth in overall client base.
- Exceeding sales targets, resulting in 20% increase in loan portfolios and 15% growth in deposits.
- Discussed and analyzed needs and requirements with customers for financial products and services
- Ensured compliance with banking policies and procedures
- Provided operational support to facilitate ongoing branch needs for growth, loan origination and audits
- Networking events with local businesses
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Credit Card Decline/Senior Sales Manager
Purity Products
2008.01 - 2012.01
- More than doubled sales from $450K monthly to $1.5M monthly.
- Build and led sales team of 105 and increased team profits by over $36 Million in my first year in management.
- Generated leads through networking, cold calls, industry connections and referral partnership.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Associate of Science -
York College of The City University of New York
Jamaica, NY06.2002
Skills
- Team Building/ Leadership
- Account Development & Retention
- Project Management
- Strategic Networking
- Contract Management
- Customer Relationship Management (CRM) Software
- Search Engine Marketing (SEM)
- Google Analytics
- Digital Marketing
- Content Marketing
- Search Engine Optimization (SEO)
- Customer Acquisition
- Lead Generation
- Marketing Strategy
- Salesforce
- Quickbooks
- Consultative Selling
- Software as a service (SaaS)
Accomplishments
- 2018 - present day received multiple merchant service achievements awards as top sales representative, ranking in the top 10% of the entire country.
- Received Extraordinary partner award for outstanding performance and contributions to the Northeast Treasure Services Business Banking Team.
- Received Extraordinary partner award for outstanding performance and contributions to Key Merchant Services.Eastern Parkway Branch ended the year in the 1st quartile Eastern Parkway Branch was awarded for being at 161% of payment goal YTD and for being at 227% of small business goal YTD, due to my management, leadership, couching and sales ability.
- Built Credit Card Declined team (Purity Products) from ground floor into a thriving operation that recaptured an average of $500K per month and up sell and cross sell an average of $600K per month. Recruited, hired and trained entire staff.
- Achieved recognition as Employee of the month on five separate occasions, Top sales person award of the year on three separate occasions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Account Manager
Citizens Bank Merchant Services, WorldPay
2016.01 - Current
Branch Manager
Key Bank
2012.03 - 2016.01
Credit Card Decline/Senior Sales Manager
Purity Products
2008.01 - 2012.01
Associate of Science -
York College of The City University of New York
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