Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Bell

Allentown,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Momentum Solar
09.2022 - 03.2023
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Escalated complicated customer account issues to supervisors and help desk workers.

Customer Servive Sales Representive

The Hartford
04.2018 - 07.2022
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Generated quotes and proposals for clients to match individual needs.
  • Obtained underwriting approval by completing application for coverage.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Customer Service Sales Representative

CoWorx Staffing Services (AT&T)
10.2011 - 12.2017
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Education

GED -

Farrockaway H.S
Queens, NY
06.1993

Skills

  • Retail Sales Customer Service
  • Fleet Dispatching
  • Microsoft Word
  • Report Preparation
  • Lotus Notes
  • Call Triaging
  • Customer Service
  • CRM Software
  • Grammar
  • Documentation
  • Proofreading
  • Spreadsheets
  • Calendaring
  • Research
  • Prioritization
  • Membership Inquiries and Renewals
  • Reading Comprehension
  • Multi-Line Phone Talent
  • Brand Representation
  • Typing Proficiency
  • Call Center Operations
  • Multi-Line Telephone Operation
  • Product Promotion
  • Sales Expertise
  • Active Listening
  • Computer Proficiency
  • Quality Assurance Controls
  • Microsoft Excel
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Momentum Solar
09.2022 - 03.2023

Customer Servive Sales Representive

The Hartford
04.2018 - 07.2022

Customer Service Sales Representative

CoWorx Staffing Services (AT&T)
10.2011 - 12.2017

GED -

Farrockaway H.S
Tina Bell