Tina Beltran
Fort Worth,TX
Summary
Experienced Customer Care Specialist brings Nine + years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
25
25
years of professional experience
Work History
Customer Care Specialist
Altor
02.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Senior Customer Service Specialist
Xpo logistics freights
09.2022 - Current
- Investigate invoice disputes, auditing against tariff, and client contracts using a variety of tools and systems
- Take action to resolve the concern for the customer
- Keep the customer updated throughout the process and escalate when resolution has stalled
- Understand customer concerns and provide helpful information regarding the application of charges, and reasons for accessorial charges
- Providing education, supporting documentation, and developing trust between XPO and our customers
- Utilize XPO case management system to document all required elements of the customer interaction
- Use internal systems to understand a shipment history in order to answer questions or provide solutions
- Support customers who have problems on the XPO Website (e.g
- Registration, Passwords, Tools, Navigation)
CSR / Billing
XPO Logistics
02.2019 - Current
- Answer customers' questions about products, prices, and availability
- Process customer invoices, bills of lading, and purchase orders relative to material and machinery
- Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing
- Obtain vendor quotes and communicate pricing to customer and salesperson
- Research and resolve billing issues
- Confirm freight rates
- Assist sales team in researching and resolving customer needs
- Review accounts aging daily
- Monitor progress of delivery Receipts
- Coordinate with vendors and customers to resolve problems on damaged items
- Assist customers and Business Partners via Telephone and Email
- Process changes or Cancellations To delivery Orders
- Handle customer complaints in a calm Professional manner
Human Resource Management
Babies R Us
07.2015 - 06.2018
- Company Overview: (Stand Alone Store)
- Strategic Planning
- Staffing
- Training
- Conflict Management
- Maintain all I'9 documentation
- Tax credit requirements substantiates
- Administered applicant skill test
- Employee Payroll
- (Stand Alone Store)
Department Supervisor
Toys R Us
11.1999 - 06.2018
- Promote store sales and profit goals
- Conduct training for all departments
- Deliver excellence in customer services
- Provide feedback to Assistant Manager on developmental issues for department initiatives
- Make sure all safety and loss prevention standards are executed
- Responsible for coaching and counseling associates
- Ensure all customer service team members are certified on Front End Procedures and proper Customer Engagement
- Prepare daily deposits
- Filed office reports
- Performed audits on all registers and stores safe
Assistant Manager
Toys R Us
01.2004 - 12.2006
- Maintained store staff by recruiting, selecting, orientating, and training employees
- Achieved financial objectives by preparing an annual budget with Store Manager:
- Analyzed variances
- Initiated corrective actions
- Ensured availability of merchandise
- Approved contracts by maintaining inventories
- Formulated pricing policies by reviewing merchandising activities
- Authorize Sales promotion - clearance
- Marketed merchandise by reviewing department operations and profitable financial statements
- Determined marketing strategy by department sales
Education
Diploma - Business & Management
Shawn Academy
01.2018
Business Principles - undefined
Eastfield College
Business - undefined
Mansfield Business School
01.1988
High School - undefined
Burbank Highschool
01.1987
Skills
- Business Analysis
- Pricing
- Bilingual
- Phone etiquette
- Data entry
- Customer service excellence
- Payment processing
- Custom order management
- Email correspondence
- Task prioritization
- Active listening
- CRM software
- Complaint handling
- Customer relations
- Customer service
- Order processing
Timeline
Customer Care Specialist
Altor
02.2024 - Current
Senior Customer Service Specialist
Xpo logistics freights
09.2022 - Current
CSR / Billing
XPO Logistics
02.2019 - Current
Human Resource Management
Babies R Us
07.2015 - 06.2018
Assistant Manager
Toys R Us
01.2004 - 12.2006
Department Supervisor
Toys R Us
11.1999 - 06.2018
Business Principles - undefined
Eastfield College
Business - undefined
Mansfield Business School
High School - undefined
Burbank Highschool
Diploma - Business & Management
Shawn Academy
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