Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Benefield

Cottonwood,AL

Summary

Dynamic customer service professional with a proven track record at Five Star Credit Union, excelling in service and data entry proficiency. Known for patience and composure, I effectively resolved complex inquiries, enhancing customer satisfaction and fostering positive relationships. Committed to delivering exceptional service in fast-paced environments.

Experienced with member services tasks, ensuring smooth and efficient operations. Utilizes strong customer service and communication skills to address inquiries and concerns effectively. Track record of maintaining organized records and providing reliable administrative support.

Overview

14
14
years of professional experience

Work History

HQ & Member Services Assistant

Five Star Credit Union
05.2018 - 06.2025
  • Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
  • Maintained accurate member records by updating account information and tracking transactions diligently.
  • Educated members on available resources, including online tools and mobile apps that enhance their experience.
  • Participated in regular training sessions to stay up-to-date on industry trends, policies, procedures, products/services offerings which enabled better assistance to members.
  • Managed front desk operations efficiently, greeting members warmly and providing exceptional service upon arrival.
  • Created a welcoming environment for members by maintaining a clean and organized workspace; ensuring optimal service delivery.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.

Customer Service Representative

Vantage Sourcing/MRS BPO
01.2011 - 04.2018
  • Resolved customer inquiries through effective communication, enhancing overall customer satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

Enterprise High School
Enterprise, AL
05-1985

Skills

  • Patience and composure
  • Team player mentality
  • Data entry proficiency
  • Member retention strategies
  • Strong interpersonal skills

Timeline

HQ & Member Services Assistant

Five Star Credit Union
05.2018 - 06.2025

Customer Service Representative

Vantage Sourcing/MRS BPO
01.2011 - 04.2018

Enterprise High School

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