Tina Bennett
Apopka,FL
Summary
Driven by a results-focused approach at Compass Group Management, I significantly enhanced cleanliness and guest satisfaction through innovative housekeeping protocols, reducing employee turnover by fostering a positive environment. My leadership and organizational skills led to streamlined operations and improved team efficiency, demonstrating my ability to adapt and creatively solve problems while ensuring health and safety compliance. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
Lead Housekeeping Supervisor
Compass Group Management (EVS-Crothall)
2015.12 - 2023.10
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Reduced employee turnover rate by fostering a positive work environment, offering training opportunities, and recognizing outstanding performance.
- Implemented environmentally friendly cleaning practices, reducing the environmental impact of operations while maintaining high-quality standards.
- Collaborated with other departments to address Patient concerns efficiently, enhancing overall customer experience at the Free Standing Emergency Room.
- Facilitated cross-training among staff members in order to improve coverage during peak periods or unexpected absences effectively.
- Oversaw the successful execution of deep-cleaning projects on time while minimizing disruption to hospital operations.
- Maintained accurate inventory records of cleaning supplies, ordering additional stock as needed while staying within budget constraints.
- Optimized scheduling processes for better resource allocation, leading to improved staff efficiency and reduced labor costs.
- Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for patients and employees.
- Assisted in recruiting and hiring top talent for the housekeeping team, resulting in a skilled and dedicated workforce.
- Streamlined daily tasks for a more efficient workflow, resulting in increased productivity within the housekeeping team.
- Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
- Enhanced team communication and collaboration by conducting regular meetings and providing clear expectations for each team member.
- Developed training programs for new hires, ensuring they were equipped with the necessary skills to perform their duties effectively.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Responsible for Payroll in my department.
Receptionist
Real Estate Company
2009.01 - 2011.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisting the CEO with his daily routine.
Education
Medical Billing And Coding
Southern Technical College
Orlando, FL06.2015
High School Diploma -
Governor Thomas Johnson High
Frederick, MD06.1982
Skills
- Housekeeping knowledge
- Workload prioritization
- Standard Operating Procedures
- Health and safety compliance
- Dependable, loyal, Outstanding Attendance, Self-Motivated.
- Cleaning techniques
- Chemical Handling
- Organizational Skills, Payroll, Time Management, Employee Schedules.
- Customer Service, Public Relations, Communication.
- Teamwork, Leadership, Adaptability, Creativity
Timeline
Lead Housekeeping Supervisor
Compass Group Management (EVS-Crothall)
2015.12 - 2023.10
Receptionist
Real Estate Company
2009.01 - 2011.09
Medical Billing And Coding
Southern Technical College
High School Diploma -
Governor Thomas Johnson High
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