Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens
Developed strong relationships with clients, earning trust through reliability and attention to detail
Enhanced client satisfaction by consistently providing thorough and efficient cleaning services
Established a reputation for punctuality, professionalism and dependability that contributed to high levels of client satisfaction and repeat business.
Store Manager
STARBUCKS COFFEE COMPANY
11.2006 - 08.2024
Managed daily operations to ensure smooth functioning of the store, maintaining a clean safe environment for customers and employees
Managed store employees successfully in a fast paced environment through proactive communication and positive feedback
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
Managed inventory control, cash control, and store opening and closing procedures
Approved regular payroll submissions for employees
Assisted with hiring, training and mentoring new staff members
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.