Tina Bogner
Las Vegas,United States
Summary
Dynamic Status Board Operator at Mandalay Bay, recognized for enhancing operational efficiency and customer satisfaction through advanced communication and proactive problem-solving. Successfully streamlined interdepartmental workflows, reduced incident response times, and trained new staff, contributing to a collaborative environment that prioritized service excellence and effective resource management.
Overview
20
20
years of professional experience
Work History
Status Board Operator
Mandalay Bay
09.2005 - 03.2025
- Maximized operational continuity by developing contingency plans and communicating them effectively using the status board during unforeseen events.
- Strengthened interdepartmental relations through prompt communication and efficient sharing of relevant data via the status board.
- Facilitated swift decision-making during emergencies by providing crucial information via the status board.
- Increased shift productivity by ensuring smooth handovers through precise documentation of ongoing tasks.
- Contributed to continuous improvement initiatives by identifying areas of inefficiency through close observation of work processes.
- Enhanced team collaboration with timely and accurate data management on the status board.
- Reduced response time to incidents by promptly updating critical information on the status board.
- Streamlined communication between departments for smoother workflow by providing real-time updates on the status board.
- Minimized downtime during equipment malfunctions or other disruptions by swiftly notifying appropriate teams using the status board system.
- Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
- Optimized resource allocation by effectively tracking personnel, equipment, and job progress on the status board.
- Promoted a proactive approach to problem-solving with constant vigilance over potential issues visible on the status board.
- Collaborated with multiple departments and served as a central point of contact for information flow through status board updates.
- Improved operational efficiency by monitoring and maintaining accurate status board information.
- Boosted customer satisfaction with quick resolutions based on up-to-date information from the status board.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
Education
Medical Assistant
Kaplan College
Las Vegas, NV12.2009
Skills
- Advanced communication
- Software navigation
- Information processing
- Report generation
- Customer service
- Customer service-focused
- Workload prioritization
- Staff training and development
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Customer satisfaction
- Active listening
- Decision-making
Timeline
Status Board Operator
Mandalay Bay
09.2005 - 03.2025
Medical Assistant
Kaplan College
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