Tina Bond
Schenectady,NY
Summary
Dynamic manager with a proven track record at Capitaland/Suburban Transportation, enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in operations management and staff development, I successfully improved service protocols, resulting in a significant boost in customer satisfaction scores while fostering a motivated and high-performing workforce.
Overview
17
17
years of professional experience
Work History
Manager
Capitaland/Suburban Transportation
03.2008 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Linton High School
Schenectady, NY06-1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Shift scheduling
- Staff development
- Schedule preparation
- Workforce management
- Emergency response
- Safety procedures
- Recruiting and interviewing
- Employee onboarding
- Disciplinary techniques
- Effective communication
Timeline
Manager
Capitaland/Suburban Transportation
03.2008 - 04.2025
High School Diploma -
Linton High School
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