Tina Bond
Indianapolis,Ind.
Summary
Experienced Receptionist with 3 years in fast-paced front desk operations, providing exceptional administrative support and customer service. Demonstrated leadership and problem-solving abilities, effectively managing staff and resources to meet operational demands. Strong communication and planning skills contribute to efficient collaboration with team members and drivers.
Overview
26
26
years of professional experience
Work History
Medical Support Assistant (MSA)
Veterans Affairs Hospital
Indianapolis, Ind.
05.2023 - Current
- Checked patients in and out, confirming accuracy of data on file.
- Scheduled, cancelled, and rescheduled appointments to optimize clinic workflow.
- Verified physician orders in CPRS/VISTA to ensure compliance with treatment protocols.
- Completed Returned to Clinic Orders (RTC) efficiently.
- Provided compassionate support while addressing patient inquiries professionally.
- Maintained confidentiality by adhering to HIPAA regulations during data handling.
- Enhanced patient satisfaction through effective appointment management and phone line operations.
- Facilitated appointment transitions by communicating updates to patients and medical staff.
Receptionist
Recovery Center of America (RCA)
Indianapolis, Ind.
01.2020 - 04.2023
- Checked patients in and out
- Scheduled canceled and re-scheduled appointments
Receptionist
Neuropsychiatric Hospital
Indianapolis, IN
02.2018 - 11.2020
- Entered data into the system to keep records of patient’s information for billing.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Rendered information to callers and drafted office emails.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Assistant Manager
My City Transportation
Indianapolis, IN
05.2005 - 02.2018
- Planned and managed workflow schedules for 32 drivers, ensuring optimal task delegation.
- Secured revenue by monitoring transactions and deposits to eliminate discrepancies.
- Implemented organizational systems for financial and billing reports, enhancing productivity.
- Facilitated personnel scheduling to maintain adequate coverage and meet business demands.
- Organized workflows and shift coverage according to operational requirements.
- Enforced company policies and procedures to strengthen cross-departmental standards.
- Drove vehicles during staffing shortages to maintain operational continuity.
Forklift Operator
Gatorade Warehouse
Plainfield, NJ
02.2000 - 04.2005
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Communicated with floor managers to determine merchandise placement.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
Education
High School Diploma -
Horace Mann High School
Gary, IN06.1989
Skills
- Financial record management
- Efficient organization
- Effective telephone communication
- Business operations knowledge
- Safety in passenger transport
Timeline
Medical Support Assistant (MSA)
Veterans Affairs Hospital
05.2023 - Current
Receptionist
Recovery Center of America (RCA)
01.2020 - 04.2023
Receptionist
Neuropsychiatric Hospital
02.2018 - 11.2020
Assistant Manager
My City Transportation
05.2005 - 02.2018
Forklift Operator
Gatorade Warehouse
02.2000 - 04.2005
High School Diploma -
Horace Mann High School