Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Boswell

Garland ,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Customer Care

At Home
Coppell, TX
10.2021 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receptionist

Regus Management Group
Dallas, TX
07.2010 - 08.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Organized conference room reservations for meetings or events.

Receptionist

At Home
Plano , TX
09.2012 - 10.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Scheduled and confirmed appointments and meetings for management team.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

Some College (No Degree) - Emergency Medical Technology

Texas Tech University Health Sciences Center
Lubbock, TX

Some College (No Degree) - Business

Richland College
Dallas, TX

Skills

  • Administrative Support
  • Data Entry
  • Scheduling
  • Clerical Support
  • Greeting and Seating Clients
  • Meeting Coordination
  • Positive and professional
  • Mail distribution
  • Mail handling
  • Multi-line telephone skills
  • Scheduling appointments
  • Customer care
  • Inbound and Outbound Calling
  • Microsoft Excel

Timeline

Customer Care

At Home
10.2021 - 08.2024

Receptionist

At Home
09.2012 - 10.2021

Receptionist

Regus Management Group
07.2010 - 08.2024

Some College (No Degree) - Emergency Medical Technology

Texas Tech University Health Sciences Center

Some College (No Degree) - Business

Richland College

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Tina Boswell