Summary
Overview
Work History
Education
Skills
Timeline
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Tina Boukari

Rural Hall,NC

Summary

Dynamic and customer-focused professional with extensive experience as a Rideshare Driver for Lyft and Uber. Proven track record of enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in schedule management and safe driving, consistently achieving high ratings and positive reviews while ensuring passenger safety and comfort.

Overview

5
5
years of professional experience

Work History

Rideshare Driver

Lyft And Uber
06.2022 - 01.2025
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Adhered to all safety regulations and traffic laws while driving.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.

Merchandise Associate

Kohls Department Store
09.2021 - 05.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Created attractive displays to promote items.
  • Updated pricing and signage to complete product displays and educate customers.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Used pallet jacks to move and position merchandise.
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Rotated manufacturer products.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.

Customer Service Cashier

Big Lots
10.2020 - 02.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Forveson Corp

Shipping and Receiving
05.2020 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

GED -

Forsyth Technical Community College
Winston-Salem, NC
01-2026

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Customer engagement
  • Safe driving
  • Cleanliness
  • Clean driving record
  • Defensive driving
  • Fuel efficiency
  • Map reading
  • Problem-solving
  • Multitasking and organization
  • Safety awareness
  • Patience and tact
  • Cultural awareness
  • Wheelchair assistance
  • Hospitable
  • GPS proficiency
  • Traffic law knowledge
  • Ride-sharing platform knowledge
  • Navigational tools
  • Directional sense

Timeline

Rideshare Driver

Lyft And Uber
06.2022 - 01.2025

Merchandise Associate

Kohls Department Store
09.2021 - 05.2022

Customer Service Cashier

Big Lots
10.2020 - 02.2021

Forveson Corp

Shipping and Receiving
05.2020 - 02.2021

GED -

Forsyth Technical Community College

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