Tina Bourne
Salem,VA
Summary
Dynamic educator with a proven track record at Roanoke County Public Schools, adept at fostering student engagement and supporting diverse learning needs. Skilled in multi-subject instruction and positive reinforcement, I have successfully implemented tailored lesson plans that enhance academic growth and confidence among students.
Overview
34
34
years of professional experience
Work History
Substitute Teacher, K-12
Roanoke County Public Schools
01.2023 - Current
- Implemented lesson plans to facilitate learning and maintain classroom engagement.
- Assisted in classroom management to promote a positive educational environment.
- Adapted instructional methods to accommodate diverse learning styles and needs.
- Supported students with individual tasks, fostering academic growth and confidence.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Retail Sales Owner
Self-employeed
05.2020 - Current
- Conduct market research to identify trends and adapt offerings accordingly.
- Manage inventory systems
- Oversee daily operations, ensuring compliance with safety standards and regulations.
- Create promotional strategies that increase customer engagement and sales growth.
- Manage day-to-day business operations.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
PTO President
RCPS
08.2007 - 05.2022
- Led initiatives to enhance community engagement and strengthen parent-teacher partnerships.
- Organized fundraising events, increasing school resources and enhancing student programs.
- Collaborated with school administration to address parent concerns and improve communication strategies.
- Developed and implemented strategic plans for improving volunteer involvement within the organization.
- Facilitated regular meetings, ensuring alignment of objectives among parents, teachers, and administration.
- Mentored new board members, fostering effective leadership practices within the Parent-Teacher Organization.
- Advocated for student needs by coordinating with local organizations and stakeholders for additional support services.
- Oversaw the planning of annual staff appreciation events, creating a positive atmosphere that acknowledged hard-working educators.
- Organized and executed well-attended family nights, fostering strong bonds among the school community.
- Advocated on behalf of students'' needs when communicating with district officials regarding policy changes or funding allocations affecting the school community.
- Coordinated successful volunteer recruitment drives, resulting in a more active and involved parent community.
- Empowered committee chairs to successfully plan and execute their respective responsibilities, ensuring timely completion of goals.
- Collaborated with school administrators to identify areas of need and develop targeted strategies for improvement.
- Led fundraising efforts to raise significant funds for school programs and improvements.
- Negotiated contracts with vendors for services at PTO events, securing competitive pricing while maintaining high quality standards.
- Developed partnerships with local businesses to secure sponsorships and donations for various PTO initiatives.
- Increased parent involvement by organizing and hosting engaging PTO events throughout the school year.
- Facilitated productive discussions during monthly meetings, leading to more efficient decision-making processes.
- Collaborated with other local schools'' PTOs to exchange ideas and resources, fostering a network of support among neighboring schools.
- Managed budget effectively for various PTO initiatives, ensuring optimal allocation of resources.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Sales Associate and Stock Manager
The Disney Store
10.1996 - 11.2006
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment.
- Trained new associates on sales techniques and product knowledge, fostering team collaboration.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping experience.
- Collaborated with management on promotional events, increasing store traffic and engagement.
- Maintained compliance with company policies and procedures, ensuring operational efficiency and safety standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Educator and Tour Guide
Virginia Museum of Transportation
01.1996 - 05.2001
- Developed and implemented lesson plans aligned with curriculum standards - for in-house and outreach educator programs from the museum
- Facilitated inclusive classroom environments promoting student participation and collaboration
- Led Transportation Museum Summer Camp weeks and Collaborative Museum Camps with other downtown summer camps
- Developed and implemented all museum summer camp lesson plans for several years
- Led whole museum tours for groups - educational as well as personal group tours
- Collaborated with adults and children to provide safe and educational experience.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
Real Estate Assistant
HCMF Real Estate
06.1995 - 06.1999
- Managed scheduling and appointment coordination for real estate agents, enhancing operational efficiency.
- Assisted in preparing property listings and marketing materials, ensuring accurate representation of properties.
- Conducted market research to support pricing strategies and identify potential investment opportunities.
- Maintained comprehensive client databases using CRM software, improving data accuracy and accessibility.
- Coordinated and staged open houses to optimize visitor engagement and enjoyment
- Streamlined administrative processes by implementing new organizational systems, reducing turnaround times on tasks.
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Prepared and maintained accurate property listings thru the RVAR online database system
- Assisted with preparation of sales contracts and closing documents.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
Card Products Customer Service Representative
First Union National Bank
01.1994 - 08.1995
- Managed customer inquiries through various communication channels, ensuring timely and effective responses.
- Resolved complex customer issues by applying product knowledge and troubleshooting techniques.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction metrics.
- Implemented strategies for handling high-volume calls during peak times, maintaining service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Student Assistant in Costuming & Makeup
Roanoke College Theatre
08.1992 - 05.1993
- Provided support in administrative tasks within the theatre
- Worked closely with the directors, Scene Shop Director and Costumer to develop and create all aspects of behind the scenes of the theatre productions
- Developed, Created and Implemented Costumes and Makeup Applications for Productions
- Assisted with Scene Design and Production
- Assisted students in Makeup for the Stage classes twice a week
Postal Worker
Roanoke College Post Office
12.1991 - 09.1992
- Delivered mail accurately and efficiently to campus departments and student mailboxes
- Sorted and prioritized incoming mail using advanced sorting equipment.
- Assisted customers with inquiries regarding services, rates, and package tracking.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
Education
Bachelor of Arts - Theatre And Education
Roanoke College
Salem, VA05-1993
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
Timeline
Substitute Teacher, K-12
Roanoke County Public Schools
01.2023 - Current
Retail Sales Owner
Self-employeed
05.2020 - Current
PTO President
RCPS
08.2007 - 05.2022
Sales Associate and Stock Manager
The Disney Store
10.1996 - 11.2006
Educator and Tour Guide
Virginia Museum of Transportation
01.1996 - 05.2001
Real Estate Assistant
HCMF Real Estate
06.1995 - 06.1999
Card Products Customer Service Representative
First Union National Bank
01.1994 - 08.1995
Student Assistant in Costuming & Makeup
Roanoke College Theatre
08.1992 - 05.1993
Postal Worker
Roanoke College Post Office
12.1991 - 09.1992
Bachelor of Arts - Theatre And Education
Roanoke College
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