Tina Bowman

Financial Operations-Provided training and support to team members on financial systems, policies, and procedures. Reduced billing errors by implementing quality control measures resulting in an error rate decrease. Performed detailed analysis of financial data to identify trends, variances, and opportunities for improvement. Reconciliation of project completions dates. Assisting Project Managers uploading financial documentation and timely invoicing procedures. Completed project Financial Reconciliation. Investigated discrepancies in financial records, identified root causes, and implemented corrective actions.

Project Coordinator 2/Assistant Project Manager- Support project managers with billing and documentation for multiple service and construction projects.
Prepare and submit progress billing packages, ensuring contract compliance. Track project milestones to ensure on-time billing and compliance. Successfully resolved conflicts within the team resulting in improved morale and productivity. Collaborated with the finance department to ensure accurate budget forecasting and financial reporting for projects. Developed and maintained strong relationships with external partners, vendors, and contractors. Coordinated and managed multiple projects simultaneously, ensuring all deadlines were met.

Branch Office Administrator- Streamlined the employee onboarding process. Served as the main point of contact for internal/external stakeholders. Prepared financial reports, Aging Reports, Accruals. Maintained confidentiality of sensitive information such as employee records or financial documents. Collaborated with IT department to troubleshoot technical issues related to office equipment. Maintained inventory levels of office supplies. Served as liaison between different departments facilitating effective communication flow. Demonstrated strong problem-solving skills by resolving conflicts among staff members or addressing customer complaints effectively.

· Led warranty service communication for Mobile Homes sales, establishing scope of repairs and making the work orders, assigning the right contractor to complete the repairs.
· Processed payroll tied to service contracts and warranty claims.
· Supported hiring and trained new staff for the customer service team.
· Monitored service calls to ensure quality and compliance.
· Maintained detailed service records and followed up to ensure timely resolutions and service.

• Managed front desk operations, ensuring smooth guest check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated appointment scheduling, optimizing staff availability and client needs.
• Maintained organized records of guest interactions and transactions for accurate reporting.