Tina Brackett
Harrisville,NY
Summary
Versatile and results-oriented professional with extensive experience in administrative roles, notably as a School Secretary at Augustinian Academy. Excelled in utilizing Microsoft Office to enhance record-keeping accuracy and efficiency. Demonstrated exceptional communication skills, ensuring seamless coordination across departments. Proven ability to manage schedules effectively, achieving significant improvements in operational productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Secretary
Augustinian Academy
Carthage, NY
07.2022 - 05.2024
- Organized and managed school office operations and procedures, including filing systems, recordkeeping systems, event scheduling, mail distribution
- Provided administrative support to the principal and other staff members with a high degree of discretion and confidentiality
- Greeted visitors, answered phone calls, responded to inquiries in person or via email and phone
- Coordinated communication between teachers, parents, students, outside vendors regarding school activities
- Maintained updated student records in accordance with district policies and procedures
- Created spreadsheets using Excel to track class attendance records and grades as required by the school board policy guidelines
- Made copies of correspondence and other printed material
- Maintained scheduling and event calendars
Transportation Coordinator
Volunteer Transportation
Watertown, NY
09.2016 - 09.2020
- Handled calls from drivers, clients, and other route-related inquiries
- Coordinated pickup and delivery of clients in a timely manner
- Utilized routing software to construct well-planned routes
- Provided excellent customer service by responding promptly to inquiries from clients or vendors
- Developed and maintained highly efficient transportation schedules for multiple clients
- Scheduled drivers to maximize transportation revenue and guest satisfaction
- Planned and established schedules
Administrative Support Assistant
Transitional Living
Lowville, NY
01.2016 - 09.2016
- Organized and maintained office filing systems, both digital and physical records
- Answered incoming calls in a professional manner and directed calls to appropriate personnel
- Performed general clerical duties such as photocopying, faxing, mailing and filing
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Updated patient records, medical histories, and contact information for traceability
- Processed payment transactions for cash, checks, and credit and debit cards
- Greeted patients immediately upon arrival, providing excellent customer service
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
Activities Assistant
Summit Village
Watertown, NY
03.2014 - 09.2015
- Provided support to individuals with physical and cognitive disabilities, ensuring their safety during activities
- Created a positive atmosphere by encouraging participation in group activities
- Assisted with decorating and preparing facility for special events and seasonal parties
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene
- Transferred and assisted patients with mobility using various methods
- Assisted at meal times with cutting up food and feeding patients
- Helped patients with ambulation and range of motion exercises
- Utilized computer systems to document patient information according to established protocols
Education
Certificate of Completion - Office Administration
Jefferson Community College
Watertown, NY10-2020
High school diploma -
Certificate of Completion - Medical Terminology
Jefferson Community College
Skills
- Scheduling appointments
- Record Keeping
- Microsoft Office
- Calendar Management
- Medical Terminology
- Patient Scheduling
- Clerical experience
- Front desk
- Typing
- Hospital experience
- Communication skills
- Medical Billing
- Medical Office Experience
Certification
- BLS Certification, Present
- CPR Certification, Present
- Driver's License, Present
- Certified Home Health Aide, Present
Timeline
School Secretary
Augustinian Academy
07.2022 - 05.2024
Transportation Coordinator
Volunteer Transportation
09.2016 - 09.2020
Administrative Support Assistant
Transitional Living
01.2016 - 09.2016
Activities Assistant
Summit Village
03.2014 - 09.2015
Certificate of Completion - Office Administration
Jefferson Community College
High school diploma -
Certificate of Completion - Medical Terminology
Jefferson Community College
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