TINA B. REUBLIN
Camden,TN
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
47
47
years of professional experience
Work History
Sales Lead
Chico's FAS
Memphis, TN
04.2012 - 04.2022
- Oversaw daily store opening and closing procedures.
- Trained new associates to ensure seamless onboarding.
- Presented products to customers, encouraging positive self-image.
- Ensured efficient handling of queries, improving overall service experience.
- Oversaw team performance by analyzing sales metrics.
Call Center/Manager/Sr. Manager - Hub Operations
FedEx Express Corporation
Memphis, TN
08.1978 - 04.2015
- Oversaw call center operations at FedEx, maintaining efficient customer service and resolving issues.
- Delivered effective solutions by resolving customer issues promptly.
- Monitored all recordings to identify areas for improvement and compliance with protocols.
- Leveraged automated call center survey system to gather valuable feedback for consistent enhancement efforts.
- Oversaw coordination during nightly aircraft cargo operations involving a workforce of up to 400 hourly staff and 18 managers.
- Managed recruitment, selection, and training of employees.
- Demonstrated strong organizational skills to manage daily tasks effectively.
- Developed and implemented policies to achieve company growth goals.
Part Time Sales Positions
JCPenney, Casual Corner, Talbots, PROMUS
Memphis, TN
06.1975 - 11.2010
- Engaged in sales roles within numerous retail settings alongside full-time employment.
- Supervised daily operations at Promus Hotels within the Hilton Call Center.
- Evaluated performance indicators to discover potential for betterment within the team.
- Offered mentoring to help new hires understand different company initiatives.
- Supervised workforce planning to ensure operational efficiency.
- Facilitated process improvements by analyzing and leveraging guest feedback data.
- Trained team on methods to boost efficiency and customer engagement.
Education
B.B.A. - Business Management
Crichton College
Memphis, TN05-2001
High School Diploma -
Overton High School
Memphis, TN05-1974
Skills
- Team collaboration
- Verbal and written communication
- Staff training
- Goal setting
- Training and coaching
- Improving customer satisfaction
- Returns processing
- Operations management
- Email communication
- Account updating
- Order fulfillment
- Customer service
- Problem-solving skills
Personal Life
- I enjoy time with my family
- Traveling
- Reading
- Boating
- Walking
References
References available upon request.
Timeline
Sales Lead
Chico's FAS
04.2012 - 04.2022
Call Center/Manager/Sr. Manager - Hub Operations
FedEx Express Corporation
08.1978 - 04.2015
Part Time Sales Positions
JCPenney, Casual Corner, Talbots, PROMUS
06.1975 - 11.2010
B.B.A. - Business Management
Crichton College
High School Diploma -
Overton High School
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