Tina Brock
Customer Service
Bedford,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Tribute Wear Corp.
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Director of Sales Management
BAYLAB USA
11.2020 - 04.2021
- Managed team of sales representatives, providing guidance, coaching and support.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Customer Service Manager
CID Resources
09.2011 - 07.2020
- Supervise a team of 8 employees
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Travel for Hospital Group Fittings
- Travel to TOG to Train Data Entry Personal
- Part of the implementation team for SAP
- Help teach the CSR team the cIMS program a WMS
- Knowledgeable in MAS system
- Answer customer calls about product, shipping or help them place orders
- Run daily reports
Ticket and Trim Coordinator
BioWorld Merchandising
02.2011 - 10.2011
- Communicated with Factories and Vendors daily
- Orders Trims for the merchandise (hangtags, price tickets, hangers, care labels)
- Tracked trims and verified information on the trims
- Printed in-house price tickets.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
Customer Service Manager
Benchmark Uniforms
07.2006 - 12.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Teacher Assistant
HEBISD
09.2003 - 05.2006
- I work directly with Sp. Ed. Students
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Taught daily living skills.
- I did various office tasks in the classroom
- I make charts using excel.
Skills
- Complaint Resolution
- Technical Support
- Report Preparation
Accomplishments
CID Resources:
Promoted form Data entry to team supervisor.
Receive an award for outstanding customer service support.
Promoted form Team Supervisor to customer service Manager.
Pc Software Tools
- Microsoft Outlook
- MAS 200
- Microsoft Dynamics Ax
- SAP
- Quick Books Commerce
- Uphance
Timeline
Customer Service Manager
Tribute Wear Corp.
10.2021 - Current
Director of Sales Management
BAYLAB USA
11.2020 - 04.2021
Customer Service Manager
CID Resources
09.2011 - 07.2020
Ticket and Trim Coordinator
BioWorld Merchandising
02.2011 - 10.2011
Customer Service Manager
Benchmark Uniforms
07.2006 - 12.2010
Teacher Assistant
HEBISD
09.2003 - 05.2006
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