Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tina Brooks

Phoenix,AZ
Tina Brooks

Summary

Dedicated professional with extensive experience at Brooks Cleaning Services, excelling in cleaning and sanitization. Known for exceptional customer service and attention to detail, consistently enhancing client satisfaction. Proven ability to manage tasks efficiently while maintaining a safe environment, resulting in increased repeat business and positive client relationships.

Professional cleaner with significant experience in maintaining cleanliness and order in various environments. Known for strong focus on collaboration and achieving results, adapting to changing needs seamlessly. Expertise includes thorough cleaning, organization, and attention to detail, complemented by reliable and trustworthy nature.

Overview

13
years of professional experience

Work History

Brooks Cleaning Services

House Cleaner
02.2014 - Current

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.

Thrift Store City

Sales Associate
05.2012 - 02.2014

Job overview


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Rio Salado
Phoenix, AZ

High School Diploma Equivalent from GED
05.1985

University Overview

Skills

  • Cleaning and sanitization
  • Customer service
  • Housekeeping
  • Bathroom sanitation
  • Payment collection
  • Window cleaning
  • Interior window washing
  • Teamwork
  • Customer service-focused

  • Detail-oriented

Timeline

House Cleaner
Brooks Cleaning Services
02.2014 - Current
Sales Associate
Thrift Store City
05.2012 - 02.2014
Rio Salado
High School Diploma Equivalent from GED