Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Brooks

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Team Leader

JP Morgan Chase
03.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Transaction Specialist

JP Morgan Chase
04.2016 - 02.2020
  • Reduced errors with meticulous attention to detail during transaction verification.
  • Conducted thorough research to resolve discrepancies and prevent potential losses or delays in transaction completion.
  • Adapted quickly to changes in policy or procedure, maintaining consistent performance levels despite evolving guidelines.


Inbound Credit Card Fraud Analyst

Chase Bank
05.2014 - 03.2016
  • Consistently met or exceeded departmental goals related to fraud detection and prevention, demonstrating a high level of dedication and expertise in the field.
  • Reduced credit card fraud by implementing effective monitoring and detection strategies.
  • Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Mail Service Supervisor

Ipsos Synovate
03.2003 - 12.2013
  • Implemented effective production scheduling/set-ups on jobs, resulting in mail project completion within budgetary guidelines.
  • Trained fulfillment staff to help meet demands of project deadline, including communicating job expectations to staff to ensure quality of finished projects.
  • Managed financial objectives for departments; administered up to $400k in wired transaction to vendors monthly and kept daily bookkeeping reports for over 100 different projects.
  • Developed strong vendor relationships which helped strengthen business operations.

Education

Bachelor of Science - Justice Studies

Northeastern Illinois University
Chicago, IL
05-2017

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Documentation and reporting
  • Analytical thinking

Certification

  • Licensed Real Estate Agent - 2023-Present

Timeline

Team Leader

JP Morgan Chase
03.2020 - Current

Transaction Specialist

JP Morgan Chase
04.2016 - 02.2020

Inbound Credit Card Fraud Analyst

Chase Bank
05.2014 - 03.2016

Mail Service Supervisor

Ipsos Synovate
03.2003 - 12.2013

Bachelor of Science - Justice Studies

Northeastern Illinois University

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