Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Brooks

Davie,FL

Summary

Dynamic insurance professional with extensive experience at Team Focus Insurance Group, excelling in risk management and property underwriting. Proven track record in enhancing customer service and assisting in training of new hires. Strong analytical skills and self-motivated approach drive successful outcomes while fostering teamwork and effective communication. Committed to achieving excellence in all endeavors.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Commercial Underwriter II for California Fair Plan

Team Focus Insurance Group
09.2020 - Current
  • Serving as one of the foundational team members for the launch of the initial collaboration with the California Fair Plan.
  • Processing quotes, endorsements and reviewing inspections.
  • Make sound decisions on a daily basis .
  • Use of math skills and analytical abilities.
  • Use of written communication in an effective manner.
  • Process detail-oriented items in a professional and timely fashion.
  • Self-motivated and hard working while achieving daily completion goals.
  • Use my years of Insurance experience to enhance my performance as an Underwriter.

Licensed Insurance Agent

State Farm Insurance Michael Bennardo Agency
01.2000 - 06.2020
  • Determined financial needs by assessing existing coverage and aligning new products and services with long term goals.
  • Developed leads,schedule appointments, identify customer needs and market appropriate products and services.
  • Participate as a field underwriter, evaluating risk eligibility..
  • Lead employee that trains , develops and motivates new insurance agents.
  • Manages the office bank deposits and reconciliation .
  • Provide Certificates of Insurance for Commerical accounts.
  • Promoted State Farm Insurance as a superior provider committed to customer needs and satisfaction.
  • Acted as a liaison between clients and claims office and maintained effective lines of communication.
  • Improved customer service by listening to customer feedback and prioritizing long-term goals.

Indirect Sales Manager

Bellsouth Mobility
06.1993 - 12.1999
  • Conducted staff training and taught staff members proper sales techniques.
  • Met with customers to address concerns and provide answers to inquiries.
  • Carefully analyzed data to determine the most effective sales strategies.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Directed field training to enhance participants' skills.

Education

Bachelor of Science - Marketing Management

Florida International University
Miami, FL
1987

Associate of Applied Science - Marketing

Broward College
Fort Lauderdale, FL
1985

Skills

  • Risk management
  • Property Insurance Underwriting
  • Strong analytical skills
  • Self-motivated
  • Team player
  • Multitasking abilities
  • Good telephone etiquette
  • Interpersonal Communication
  • Customer Service

Certification

  • Insurance license 220
  • Human Resource Management Certificate from Florida Atlantic University

Timeline

Commercial Underwriter II for California Fair Plan

Team Focus Insurance Group
09.2020 - Current

Licensed Insurance Agent

State Farm Insurance Michael Bennardo Agency
01.2000 - 06.2020

Indirect Sales Manager

Bellsouth Mobility
06.1993 - 12.1999

Associate of Applied Science - Marketing

Broward College

Bachelor of Science - Marketing Management

Florida International University

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