Summary
Overview
Work History
Education
Skills
Certification
Timeline
Activities
Generic

Tina Brookshire

Edwards,MS

Summary

Results-driven and detail-oriented professional with a proven track record of excellence in operations management, administrative coordination, and team leadership. Adept at streamlining processes, enhancing team performance, and maintaining high standards in fast-paced, high-demand environments. Known for strong organizational skills, clear communication, and the ability to adapt quickly to new challenges. Committed to driving efficiency, supporting cross-functional teams, and delivering measurable results that align with company goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Facility Administrator

Deployed Resources
07.2023 - 07.2025
  • Coordinated and scheduled staff trainings, leadership meetings, and operational briefings to ensure seamless workflow and compliance with company standards.
  • Assisted Human Resources with onboarding procedures, including new hire orientation, system access setup, and employee file management.
  • Managed timekeeping processes, including employee time clock setup, login support, and accurate entry of work hours for payroll processing.
  • Maintained up-to-date scheduling across management calendars, including meetings, employee leave requests, and facility events.
  • Oversaw vendor pricing, service agreements, and invoice tracking to ensure accurate billing and timely submission to the Accounts Payable department.

Laundry/Housekeeping Lead

Deployed Resources
03.2021 - 07.2023
  • Supervised and coordinated daily operations of laundry and housekeeping teams across large-scale facilities, ensuring adherence to company standards and client expectations.
  • Assigned duties, inspected work, and provided feedback to ensure high levels of cleanliness, sanitation, and efficiency.
  • Trained, coached, and evaluated staff on cleaning procedures, chemical handling, linen processing, and safety protocols.
  • Maintained accurate inventory of cleaning supplies, equipment, linens, and PPE; submitted requisitions to avoid shortages or overstocking.
  • Ensured compliance with OSHA, environmental, and health regulations, including proper handling and disposal of biohazard or contaminated materials.
  • Operated and maintained commercial laundry equipment such as washers, dryers, extractors, and ironing/folding machinery.
  • Conducted regular inspections of laundry and housekeeping areas to identify and resolve issues proactively.
  • Acted as a liaison between management and staff, communicating updates, schedules, and quality standards clearly and professionally.
  • Managed laundry sorting, washing, drying, folding, and delivery processes for high-volume linen demands with minimal error.
  • Provided scheduling support and covered staff shortages to ensure uninterrupted service during peak periods or emergencies.
  • Reported and documented equipment malfunctions, safety hazards, and incidents according to company policy.
  • Supported quality control and continuous improvement initiatives to enhance team productivity and service standards.

Facility Administrative Assistant

Deployed Resources
04.2019 - 03.2021
  • Company Overview: (jackson)
  • Assist in scheduling meetings and events for local employees.
  • Worked with general laborers on the upkeep of the facility.
  • Assist with expense reports and with transportation registrations.
  • Make purchases on behalf of the department with direction from management.
  • Shipped and received supplies and equipment.
  • Assist with new hire required documents (fingerprints/twic cards).
  • (jackson)

Teller Manager

Magnolia Federal Credit Union
02.2017 - 04.2019
  • Supervising and coordinating teller operations at a branch office by conducting audits, operational, and training procedures concerning teller operations.
  • Overseeing branch cash and supervising the duties of tellers by coordinating their work flow and schedules and assisting on the teller line.
  • Completing work schedules and overtime of the teller staff.
  • Ordering the appropriate amount and types of cash for the company and supplying tellers with daily cash, money orders, prepaid debit cards, gift cards, and other necessary supplies for customer transactions.
  • Maintaining proper documentation of all currency received and disbursed.
  • Reviewing and completing the performance reviews of tellers.
  • Assisting in the hiring process of tellers and documenting written notices of their performance and termination.
  • Maintaining overall control and accountability for overall vault reconcilement and periodically conducting audits of individual cash drawer of each teller and maintaining said documentation of the audit.
  • Providing effective customer service on the teller line.
  • Responsible for overseeing the operation of two on-site ATMs and ordering cash for the off-site ATM, including balancing and cash replenishment.
  • Processing all checks at end of business day to ensure the balancing totals are correct.
  • Ensuring that members are properly notified of any discrepancies in their transactions and following up on all members’ issues or complaints regarding service at the teller area or drive-up.

Head Teller

State Bank and Trust
05.2015 - 02.2017
  • Responsibilities included supervising, coaching, and training my team to meet the needs of the customers.
  • Additional responsibilities included but not limited to: processing banking and financial transactions, and ensuring customer satisfaction.
  • The ultimate responsibility of this position was ensuring safekeeping of the branch and any of the cash or cash equivalent items that are held by the bank.

CSR Supervisor

Citizens National Bank
08.2010 - 03.2015
  • Responsibilities of the CSR Supervisor included, but are not limited to: providing a variety of sale and services functions, including making referrals, processing banking and financial transactions, and ensuring customer satisfaction.
  • In this position, the supervisor worked as a part of the branch team to ensure individual and branch goals are met and ensured that the tellers are adequately trained to meet productivity and customer service goals.
  • The ultimate of this position was having responsibility for ensuring the safekeeping of the branch and any of the cash or cash equivalent items that are held by the bank.

Head Teller II

Trustmark National Bank
07.2003 - 08.2010
  • Initial responsibilities of the Retail Teller included being responsible for handling consumer monetary transactions such as deposits, transfers, check cashing and being responsible for balancing the teller money drawer at close of business.
  • Upon obtaining the promotion to Back-Up Head Teller, the responsibilities of the position evolved into supervisory role and the responsibilities included assigning duties to ensure customer satisfaction and quality service by adherence to Trustmark National Bank policies and standards through supervising, coaching, and providing ongoing training to teller associates.
  • The Back-Up Head Teller position had the overall responsibility for safekeeping of the branch and any of the cash or cash equivalent items held by the bank.
  • Upon receiving the promotion to Retail Head Teller the responsibilities remained equivalent to those responsibilities that were executed in the previous positions, with additional change of being floated from various branches depending on the daily needs of the individual branches.
  • Finally, the promotion to Head Teller II, was a stationary position that retained the same executable responsibilities of the previous mentioned Head Teller positions.

Education

Associates - Early Childhood Development

Hinds Community College
05.2001

High School Diploma -

Hinds Agricultural High School
05.1990

Skills

  • Exceptional Typing & Data Entry Skills
  • Ten-key professional
  • Microsoft Word and Excel Expert
  • Excellent Communication skills
  • Expert in Banking Software and Applications
  • Printers, scanners, Faxes, computers Expert
  • Superior Managerial skills
  • Exceptional customer services skills

Certification


  • Forklift Operator Certification – Skilled in safe operation and maintenance of industrial lift equipment in compliance with workplace safety standards.
  • CPR & First Aid Certified – Trained to respond effectively to medical emergencies, ensuring safety and preparedness in the workplace.
  • OSHA 30-Hour Certification – Comprehensive understanding of occupational health and safety standards for general industry; committed to maintaining hazard-free environments.
  • Monday.com Certified – Proficient in using Monday.com for task management, team collaboration, and workflow optimization across operational teams.

Timeline

Facility Administrator

Deployed Resources
07.2023 - 07.2025

Laundry/Housekeeping Lead

Deployed Resources
03.2021 - 07.2023

Facility Administrative Assistant

Deployed Resources
04.2019 - 03.2021

Teller Manager

Magnolia Federal Credit Union
02.2017 - 04.2019

Head Teller

State Bank and Trust
05.2015 - 02.2017

CSR Supervisor

Citizens National Bank
08.2010 - 03.2015

Head Teller II

Trustmark National Bank
07.2003 - 08.2010

Associates - Early Childhood Development

Hinds Community College

High School Diploma -

Hinds Agricultural High School

Activities

Church Financial Secretary, 2015-01-01

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