Tina Brown
Annapolis,MD
Summary
Productive Endoscopy Technician with success in working side-by-side with physicians to execute wide range of endoscopic procedures. Highly knowledgeable of human anatomy and quick to recognize abnormalities potentially affecting procedures. Accomplished in immediately responding to emergencies and stabilizing patients in life-threatening situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Endoscopy Technician prepared to take next career step in leadership-focused role. Exceptionally talented in assisting with procedures such as stent placements, ERCP, BARRX and endoscopic ultrasounds. Offering 2-year background to growing team.
Overview
16
16
years of professional experience
Work History
Endoscopy Technician
Anne Arundel Medical Center
06.2022 - Current
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Supported physicians and nursing staff during procedures.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Cleaned and disinfected endoscopic equipment and scopes according to infection control guidelines and standards
- Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements
- Transferred scopes to appropriate department for repairs and maintenance
- Prepared patients for procedures to assist doctors, nurses and support staff
- Assisted doctors, nurses and support staff by preparing for patient procedures
Environmental Services Housekeeper
Anne Arundel Medical Center
10.2018 - 06.2022
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Documented and reported necessary facility and building repairs observed
- Changed bed linens and collected soiled linens for cleaning
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
Caregiver
Somerford Place
04.2009 - 09.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted patients with self-administered medications
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Transported individuals to events and activities, medical appointments, and shopping trips
Customer Service Associate
Sam's Club
05.2007 - 02.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided customer feedback to management and identified areas of improvement for products and services
- Kept detailed records of customer interactions to track and resolve issues quickly
- Increased revenue by cross-selling and upselling products and services
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Met customer call guidelines for service levels, handle time and productivity
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Trained staff on operating procedures and company services
- Cross-trained and backed up other customer service managers
Education
High School Diploma -
Old Mill High School
Millersville, MD05.1997
Skills
- Educating patients
- HIPAA
- Preparing specimens
- Infection control standards
- Direct Patient Care
- Equipment Maintenance
- Flexible and Adaptable
- Organization and Time Management
- Active Listening
- Self-Motivated
- Dependable and Responsible
- Attention to Detail
Timeline
Endoscopy Technician
Anne Arundel Medical Center
06.2022 - Current
Environmental Services Housekeeper
Anne Arundel Medical Center
10.2018 - 06.2022
Caregiver
Somerford Place
04.2009 - 09.2018
Customer Service Associate
Sam's Club
05.2007 - 02.2009
High School Diploma -
Old Mill High School
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