Tina Brown

Executive Assistant/Administrative Assistant

Duke Unversity

03.2024 - 01.2025

Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Screened calls and emails and responded accordingly to support executive correspondence.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Organized and coordinated conferences and monthly meetings.

Development Assistant

Duke University

07.2022 - 03.2024

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Improved document processing speed by introducing automated templates for routine correspondence.
Contributed to policy updates, researching regulations to ensure company compliance.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Developed filing system for historical documents, preserving important company records and improving access to information.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Volunteered to help with special projects of varying degrees of complexity.
Established administrative work procedures to track staff's daily tasks.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Executive Administrator/Patient Service Rep IV

Cleveland Clinic

04.2015 - 11.2021

Awarded "Outstanding Performance" for scheduling 20,000+ appointments with less than 1% errors in 2018.
Cultivated and strengthened a network of key working relationships with outside referring physicians, facilities, and other major industry players.
Enforced strict compliance with confidentially and all HIPAA regulations.
Delivered superior customer service across all patient interactions.
Obtained comprehensive knowledge of hospital and clinic systems and operations.
Served as a primary point of contact and main liaison between patients and healthcare professionals.

Summary

Overview

Work History

Executive Assistant/Administrative Assistant

Development Assistant

Executive Administrator/Patient Service Rep IV

Education

No Degree - Medical Coding And Billing

Skills

Timeline

Executive Assistant/Administrative Assistant

Development Assistant

Executive Administrator/Patient Service Rep IV

No Degree - Medical Coding And Billing

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