Tina Bruce
Memphis,TN
Summary
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Overview
7
7
years of professional experience
Work History
Freelance Marketing and Social Media Manager
2nd Cup Coffee
09.2023 - Current
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed and reported social media and online marketing campaign results.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Tutor Operations Specialist
Varsity Tutors
06.2022 - 07.2023
- Assess and understand needs of clients to be able to make recommendations for educational products and services
- Achieve sales and client renewal targets set by management
- Assist with technical support-related inquiries
- Screen candidates for tutor, group instructor, and educator roles
- Conduct interviews (video and phone) with candidates
- Facilitate tutor-setup process in tutor marketplace
- Assist in tutor onboarding and tutor support
- Match students with experts for live one-on-one instruction and classes
- Help tutors with questions, opportunities, and other engagement needs
- Conduct 30-100 inbound and outbound phone calls, text messages, and email communications with applicants, tutors, and/or clients per day
- Facilitate consultations with potential clients to understand their needs and recommend customized solutions
- Complete transactions and or schedule follow-up conversations with prospective clients
- Build and maintain relationships with clients
- Calculate manpower requirements and resource allocation for tutor operations.
Educational Sales Account Coordinator
Varsity Tutors
11.2021 - 06.2022
- Assess and understand the needs of our clients to be able to make recommendations for educational products and services
- Achieve sales and client renewal targets set by management
- Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department
- Facilitate consultations with potential clients to understand their needs and recommend a customized solution
- Complete transactions and or schedule a follow-up conversation with prospective clients
- Build and maintain relationships with clients.
Guest Service Associate
European Wax Center
02.2021 - 09.2021
- Manage the Reservation Book regarding the guest’s requests and associate’s availability
- Manage the flow of guests in and out of the center and assisting with questions as needed
- Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
- Provide analytical assistance to identify problems and recommend solutions for EWC
- Maintain and exceed center and individual goals
- Provides Education and outreach to support EWC and develop marketing materials
- Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders
- Provide education to the guests on current in-center promotions
- Assists staff in resolving routine and complex guest concerns and issues
- Initiates corrective action and monitors the progress
- Balance cash drawer per shift and show breakdown of remaining cash in drawer.
Sales Leader
Pier 1 Imports
01.2019 - 01.2020
- Developed retail sales training materials to target low-performing areas and assist team members in improving their sales metrics
- Oversaw sales staff to ensure that all sales goals are regularly met or exceeded
- Planned and coordinated availability of products for advertising and promotion purposes
- Educated employees on new merchandise during seasonal workshops
- Served as a peer coach for new sales associates
- Trained all incoming sales team members
- Collaborated with upper management to create project plans and set appropriate benchmarks for sales team
- Received and processed cash and credit payments for in-store purchases
- Managed monthly transitions to lead store changes and re-merchandise product
- Assisted with freight management and merchandise flow
- Monitored and analyzed sales records and consumer purchasing trends
- Handle sales, bank deposits and forward appropriate paperwork to Store Manager
- Anticipated consumer buying patterns to create a purchase and inventory plan
- Generated repeat business through exceptional customer service
- Increased profits through effective sales training and troubleshooting profit loss areas
- Created strategies for team building with associates to become motivated and driven to better results.
Sales Associate
Torrid
01.2019 - 01.2019
- Provided a positive shopping experience that encouraged customers to return by demonstrating good product knowledge, friendly personal presentation and professionally handled difficult situations
- Informed customers about upcoming sales events and promotions
- Monitored and analyzed sales records and consumer purchasing trends
- Stocked and replenished merchandise according to store merchandising layouts
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Determined customer needs by asking relevant questions and listening actively to the responses.
Assistant Director/ Lead Teacher
Goddard School for Early Childhood Development
01.2017 - 01.2018
- Built and supported a qualified team of childcare educators to promote the superior reputation in early-childhood education
- Participated in marketing events, campaigns and community relations
- Attended all required staff meetings, workshops, and/or school functions as determined by the Director
- Monitored financial affairs and assisted with preparing plans and budgets
- Consistently implemented the Goddard Schools’ Continual Learning Plan to prepare and support teaching staff through new employee training
- Supervised teachers and staff resolved conflicts between staff and parents
- Established and maintained respectful working relationships with state licensing authorities
- Observed and ensured full compliance with corporate policies as well as federal, state and company rules and regulations pertaining to the health, safety, and care of children
- Assisted with scheduling and ensured staff to child ratios were adhered to
- Actively developed and maintained positive staff relationships and parent partnerships and managed all resources effectively
- Developed open lines of communication with staff, parents, and children and conducted one-on-one meetings with parents to discuss each child’s progress
- Oversaw and ensured consist implementation of the learning plan for all students enrolled at the Goddard School for Early Childhood Development
- Created and developed curriculum lesson plans that were developmentally appropriate for each age level
- Created a classroom environment that allowed children to learn while playing
- Provided unparalleled customer service to current families and during the enrolling of new families.
Education
Bachelor of Arts (BA) - Psychology
Philander Smith College
Little Rock, ARSkills
- Communications management
- Vendor Relations
- Scheduling
- Digital Marketing
- Social Media Management
- Graphic Design
- Strategic Planning
- Sales expertise
Timeline
Freelance Marketing and Social Media Manager
2nd Cup Coffee
09.2023 - Current
Tutor Operations Specialist
Varsity Tutors
06.2022 - 07.2023
Educational Sales Account Coordinator
Varsity Tutors
11.2021 - 06.2022
Guest Service Associate
European Wax Center
02.2021 - 09.2021
Sales Leader
Pier 1 Imports
01.2019 - 01.2020
Sales Associate
Torrid
01.2019 - 01.2019
Assistant Director/ Lead Teacher
Goddard School for Early Childhood Development
01.2017 - 01.2018
Bachelor of Arts (BA) - Psychology
Philander Smith College
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