Tina Bryant
Greenbrier,AR
Summary
Accomplished Customer Service Manager with a proven track record at Hobby Lobby, enhancing customer satisfaction and loyalty through expert problem-solving and time management. Skilled in cash handling and maintaining high service standards, significantly reduced customer complaints. Excelled in mentoring staff, ensuring operational efficiency and excellence in fast-paced environments. Goal-oriented Customer Service Manager with 21 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
05.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Store Manager
Big Lots
08.2009 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Gander Mountain
01.2003 - 07.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Bunea Vista High School
Chino Hills, CA05.1987
Skills
- Customer-focused
- Problem-Solving
- Time Management
- Adherence to high customer service standards
- Cash Handling
Accomplishments
- Recruited 8 successful new managers within one year.
- Supervised team of 12 staff members.
- Documented and resolved shrink which led to a 2.9 to a 2.1 within 12 months.
Timeline
Customer Service Manager
Hobby Lobby
05.2021 - Current
Store Manager
Big Lots
08.2009 - 02.2020
Assistant Store Manager
Gander Mountain
01.2003 - 07.2009
High School Diploma -
Bunea Vista High School
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