Summary
Overview
Work History
Education
Skills
Timeline
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Tina Bryant

Splendora,TX

Summary

Dynamic office professional with a proven track record at Sure Shot Recovery, excelling in data entry and file organization. Recognized for enhancing office efficiency and fostering positive team communication. A dedicated team player with meticulous attention to detail and strong problem-solving skills, committed to delivering exceptional administrative support.

Overview

17
17
years of professional experience

Work History

Office Assistant

Sure Shot Recovery
05.2025 - Current
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
  • Prepared and maintained accurate records, files, and documentation for easy access.
  • Supported team members with administrative tasks, enhancing overall productivity.
  • Managed incoming calls and emails, directing inquiries to appropriate personnel.
  • Coordinated meetings and scheduled appointments, optimizing time management for staff.
  • Utilized office software for data entry and report generation, improving efficiency.
  • Maintained office supplies inventory, ensuring availability of necessary materials.
  • Contributed to a positive office environment by fostering effective communication among colleagues.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.

Branch Manager

Texas Car Title & Payday Loan Services, Inc
05.2018 - 06.2024
  • Directed daily branch operations, ensuring efficient workflow and adherence to policies.
  • Managed customer relations, addressing inquiries and resolving issues effectively.
  • Implemented training programs for staff, enhancing service quality and operational knowledge.
  • Monitored inventory levels, optimizing stock management through effective ordering processes.
  • Conducted performance assessments, providing constructive feedback to team members.
  • Collaborated with upper management to develop branch strategies aligned with company goals.
  • Analyzed sales data to identify trends, informing decision-making for promotional activities.
  • Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Office Manager

Trinity Advisors, LLC
06.2013 - 04.2018
  • Managed office supplies inventory, ensuring timely procurement and availability.
  • Coordinated scheduling of meetings and events to optimize team productivity.
  • Implemented filing systems that improved document retrieval efficiency by 30%.
  • Supported staff onboarding processes, enhancing new hire integration experience.
  • Oversaw maintenance of office equipment, minimizing downtime through proactive management.
  • Trained junior staff on office protocols, fostering a culture of continuous improvement.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Assistant Store Manager

Family Dollar
03.2009 - 07.2012
  • Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed inventory levels, reducing stock discrepancies through accurate tracking and reporting.
  • Trained new staff on operational procedures and customer service standards, enhancing team efficiency.
  • Conducted regular audits of merchandise displays to maintain compliance with visual merchandising guidelines.
  • Developed employee schedules, aligning staffing needs with peak business hours for improved service delivery.
  • Collaborated with management to implement promotional strategies, increasing foot traffic and sales revenue.
  • Resolved customer complaints promptly, fostering a positive shopping experience and retaining clientele loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Basics

Alisal High School
Salinas, CA
06.1984

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Office administration
  • Prioritizing work
  • Mail handling
  • Office management
  • File maintenance
  • Appointment scheduling
  • Strong problem solver
  • Scheduling appointments
  • Front office management
  • Clerical support
  • Document management
  • Scheduling
  • Filing and data archiving
  • Documentation and reporting
  • Schedule management
  • Office supplies management
  • Valid Driver's license
  • Bookkeeping
  • Team bonding
  • Meticulous attention to detail
  • Payment processing
  • Customer relationship management (CRM)

Timeline

Office Assistant

Sure Shot Recovery
05.2025 - Current

Branch Manager

Texas Car Title & Payday Loan Services, Inc
05.2018 - 06.2024

Office Manager

Trinity Advisors, LLC
06.2013 - 04.2018

Assistant Store Manager

Family Dollar
03.2009 - 07.2012

Basics

Alisal High School

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