Tina Buck
Cashier and more
Wiggins,State
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
CSR, Sales
Whites Pharmacy
Wiggins, MS
03.2015 - 04.2022
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Manager/ Cashier
Pure Country
Gulfport, MS
10.2013 - 03.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored areas for security issues and safety hazards.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Returned change and currency and processed debit and credit card payments with 90% accuracy rate.
Education
High School Diploma -
St. Martin High School
Ocean Springs, MSSkills
- Correcting Discrepancies
- Information Updates
- Project Facilitation
- Installation Requirements
- Store Displays
- Inbound Customer Calls
- Effective Customer Communication
- Special Requests
- Speaking Clearly
- Cash Counting
- Patient Profiles
Timeline
CSR, Sales
Whites Pharmacy
03.2015 - 04.2022
Manager/ Cashier
Pure Country
10.2013 - 03.2015
High School Diploma -
St. Martin High School
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