Tina Buffington
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Service-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle unexpected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
22
22
years of professional experience
Work History
Sales and Marketing Assistant
Alverium Marketing
10.2023 - Current
- Participate in the support of planning and executing marketing and sales campaigns.
- Upsell products and services to meet company sales goals.
- Collecting customer feedback by gathering data on campaign success.
- Managed customer expectations and helped navigate sales processes.
- Maintain professional knowledge by attending ongoing training and networking conferences.
General Manager
Ryder Logistics
12.2021 - 02.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Customer Logistics Manager
Ryder Logistics
12.2020 - 12.2021
- Handled day-to-day shipping and receiving overseeing more than 1250 packages per day.
- Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
- Prepared updated shipment reports for executives and clients.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Led value-added customer service team that consistently over-delivered on customer expectations.
General Manager Transportation
Expressit Logistics
06.2004 - 06.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Effectively recruited and managed carriers for multiple locations nationally.
- Established and oversaw performance targets for call center associates.
- Collected and analyzed call center statistics, and customer service metrics, improving average hold times and satisfaction scores through staff development.
- Oversaw and improved Retail and Distribution deliveries through efficient coordination of daily operations.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Assisted customers in all aspects of services, including complaints and general inquiries.
- Received superior customer service satisfaction scores for multiple consecutive quarters.
Customer Service Call Center Supervisor
UltraEx Inc.
03.2002 - 01.2004
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CAGeneral Studies
Sierra College
Rocklin, CAGeneral Studies
American River College
Sacramento, CASkills
- Team Leadership
- Relationship Building
- Operational Efficiency and Safety
- Distribution and Warehousing
- Recruitment
- Carrier Negotiations
- Client Account Management
- Business Development
- Performance Improvement
- Microsoft PowerPoint
- Price Verifications
- Information Updates
- Coaching and Mentoring
- Team Collaboration
- Fleet Dispatching
- Report Creation
- Inbound Customer Calls
- Report Preparation
- Profit and Loss
- Microsoft Dynamics
- Supply Chain Management
- Microsoft Excel
Timeline
Sales and Marketing Assistant
Alverium Marketing
10.2023 - Current
General Manager
Ryder Logistics
12.2021 - 02.2023
Customer Logistics Manager
Ryder Logistics
12.2020 - 12.2021
General Manager Transportation
Expressit Logistics
06.2004 - 06.2020
Customer Service Call Center Supervisor
UltraEx Inc.
03.2002 - 01.2004
High School Diploma -
Casa Roble Fundamental High School
General Studies
Sierra College
General Studies
American River College
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