Tina Burgs
Jacksonville,FL
Summary
Resourceful Cross-Functional Manager known for exceptional productivity and efficient task completion. Skilled in strategic planning, membership engagement, and event management. Excel in communication, leadership, and problem-solving to deliver outstanding results in organizational growth and member satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Association Manager
Firstservice Residential Leasing Mn
Jacksonville, FL
03.2023 - 12.2023
- Maintained accurate records of member information using association management software systems.
- Ensured that all events were properly staffed according to volunteer availability.
- Assisted in resolving disputes among members as well as between members and staff.
- Reviewed contracts with vendors prior to signing off on any agreement between parties.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Oversaw the development of marketing materials and communications to promote association initiatives.
- Monitored compliance with applicable laws, regulations, policies and procedures.
Independant Contractor
Arise Communications
Palmyra, PA
07.2021 - 03.2023
- Generated monthly invoices for payment of services rendered.
- Identified opportunities for process improvement within the organization.
- Resolved customer inquiries promptly via phone or email communication channels.
- Provided technical assistance to clients in using products or services.
- Managed day-to-day operations of customer service call center, including staffing, scheduling and performance management.
- Assessed call center performance metrics such as average wait time, first call resolution rate, abandonment rate and quality scores.
- Achieved commendations for providing top-quality customer service.
- Monitored and analyzed customer feedback data to identify areas for improvement in customer service processes.
Project Manager, Client Services
Lebanon County Housing and Redevelopment Authority
Lebanon , PA
07.2018 - 06.2021
- Developed training materials for new staff members related to client services.
- Created and maintained project documentation to ensure accuracy and completeness.
- Assessed feasibility and scope of projects to ensure successful completion within budget constraints.
- Ensured compliance with applicable laws and regulations related to client services.
- Provided guidance to team members throughout the project lifecycle.
- Conducted periodic audits to foster compliance with standards and service levels.
Business Development Manager
Penn Waste Industries
York, PA
12.2015 - 07.2018
- Conducted market research and analysis to identify new business opportunities.
- Collaborated with marketing team members to design promotional materials.
- Monitored competitors' activities, prices, products, while building relationships and negotiating contracts.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Cultivated strong professional relationships with townships, schools and key clients to drive long-term business development.
Education
Associate of Science - Business Administration And Management
Harrisburg Area Community College
Harrisburg, PASome College (No Degree) - Organizational Leadership
Regent University
Virginia Beach, VASkills
- Conflict Management
- Compliance
- Project tracking
- Staff training and mentoring
- Networking
- Sales
- Customer Service
Affiliations
- Volunteering; Legal advocacy group, domestic violence, food banks, homeless shelter, Habitat for Humanity.
Accomplishments
- Increased revenue by 22% through effective cross-selling techniques and deep product knowledge.
- Increased brand awareness by creating an educational program for schools, as a result increased profits by 18%.
- Recognized for work flow process and improvements resulting in an increase of team quality of work and time management.
- Recognized for improving communication between community, members and management.
Certification
- LIHTC Certification
- COS Certification
- Sandler Executive Sales Certification
- Real Estate License
Timeline
Assistant Association Manager
Firstservice Residential Leasing Mn
03.2023 - 12.2023
Independant Contractor
Arise Communications
07.2021 - 03.2023
Project Manager, Client Services
Lebanon County Housing and Redevelopment Authority
07.2018 - 06.2021
Business Development Manager
Penn Waste Industries
12.2015 - 07.2018
Associate of Science - Business Administration And Management
Harrisburg Area Community College
Some College (No Degree) - Organizational Leadership
Regent University
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