Tina Burke
Webster,NY
Summary
Dynamic professional with extensive experience at Meyer’s RV of Rochester, excelling in warranty claims processing and customer service. Proven ability to enhance client satisfaction through meticulous attention to detail and effective problem-solving. Skilled in managing logistics and fostering teamwork, ensuring seamless operations and high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Warranty Administrator
Meyer’s RV of Rochester
07.2024 - Current
- Processed warranty claims efficiently, ensuring timely approvals and customer satisfaction.
- Maintained detailed records of warranty transactions using internal software systems.
- Collaborated with service teams to resolve customer issues related to warranties.
- Reviewed and verified documentation for accuracy before processing claims.
Catering Coordinator
Panera Bread
09.2014 - 06.2024
- Coordinated logistics for catering events, ensuring timely delivery and setup of services.
- Collaborated with clients to develop customized menus that met dietary needs and preferences.
- Managed inventory of catering supplies, maintaining accurate records for efficient stock management.
- Organized post-event evaluations to gather feedback and improve future catering processes.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
Associate
Panera Bread
10.2006 - 09.2014
- Prepared and served food items according to safety and hygiene standards.
- Operated kitchen equipment efficiently to support food preparation processes.
- Maintained cleanliness of work areas, ensuring compliance with health regulations.
- Trained new staff on proper food handling techniques and operational procedures.
- Collaborated with team members to enhance workflow and improve service delivery.
- Demonstrated versatility by cross-training in various roles within the restaurant, supporting the team wherever necessary during busy shifts or staff shortages.
- Prepared high-quality dishes according to recipe specifications, ensuring consistent taste and presentation.
- Assisted in training new employees, fostering a supportive work environment and contributing to overall team success.
- Maintained a clean and organized workspace for improved productivity and adherence to sanitation standards.
- Reduced food waste through efficient inventory management and optimal food storage techniques.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
Education
High School Diploma -
Greece Athena High School
Greece, NY06.1992
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Customer service
- Time management
- Flexibility
- Sanitation and food safety
- Quality assurance
- Teamwork
- Problem-solving
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Money handling
Timeline
Warranty Administrator
Meyer’s RV of Rochester
07.2024 - Current
Catering Coordinator
Panera Bread
09.2014 - 06.2024
Associate
Panera Bread
10.2006 - 09.2014
High School Diploma -
Greece Athena High School