Tina Burrows
Cosmopolis,WA
Summary
Results-driven Billing Specialist with expertise in billing reconciliation and customer service, honed at Harbor Ophthalmology. Proven track record in resolving discrepancies and enhancing financial reporting accuracy. Strong collaborator with exceptional problem-solving skills, dedicated to improving revenue cycle management and ensuring compliance with HIPAA regulations.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Billing Specialist
Harbor Ophthalmology
10.2021 - 12.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Billing Specialist
Grays Harbor Community Hospital
02.2005 - 01.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Referral Specialist/Office Manager
Dr Wayne Bonlie
09.2002 - 02.2005
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
Accounts Receivable Clerk/General Mgr Secretary
The Daily World Newspaper
07.1984 - 09.2002
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Education
High School Diploma -
Weatherwax High School
Aberdeen, WA06.1984
Skills
- Billing reconciliation
- Invoice preparation
- Payment processing
- Accounts receivable management
- Financial reporting
- Customer service
- Data entry accuracy
- Team collaboration
- Communication skills
- Problem solving
- Attention to detail
- Billing systems and software
- Insurance verification
- Invoice processing
- Claims processing
- Data entry proficiency
- HIPAA compliance
- Account reconciliation
- Invoice generation
- Claim submission
- Denial management
- Payment posting
- Customer engagement
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Collections
- Fiscal reporting
- Collection practices
- Multitasking and organization
- Revenue cycle management
- Insurance claim processing
- Billing software proficiency
- Cash posting
Certification
Certified Patient Financial Services Specialist
Timeline
Billing Specialist
Harbor Ophthalmology
10.2021 - 12.2024
Billing Specialist
Grays Harbor Community Hospital
02.2005 - 01.2018
Referral Specialist/Office Manager
Dr Wayne Bonlie
09.2002 - 02.2005
Accounts Receivable Clerk/General Mgr Secretary
The Daily World Newspaper
07.1984 - 09.2002
High School Diploma -
Weatherwax High School
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