Tina Burt
Naperville,IL
Summary
With over three decades at Graybar Electric, I've honed my skills in Admin, operational efficiency and team management, driving significant improvements. My proficiency in SAP and strong problem-solving abilities have been pivotal in enhancing processes and achieving project objectives, showcasing my dedication and resourceful nature as a key player in operational success.
Overview
12
12
years of professional experience
Work History
Area Supervisor of Administration
Graybar Electric
Naperville , IL
08.2022 - Current
- Respond to supplier and customer inquiries and deliver appropriate information after carefully researching issues.
- Delegated work to staff, setting priorities and goals.
- Utilized SmartSheet technology to enhance efficiency, accuracy, and customer experience.
- Trained, managed and motivated employees to promote professional skill development.
- Coordinated with other departments to ensure smooth workflow processes.
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
Assistant Director of Operations
Graybar Electric Co Inc
Naperville, IL
11.2016 - 08.2022
- Collaborated effectively with the MCS' and other departments to achieve project objectives and meet deadlines.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Conducted training sessions to enhance staff skills.
- Tracked daily OER and Dashboard data to pinpoint enhancement opportunities.
- Kept detailed records of Graybar trucks, new purchases and titles before transfer to Element for retention. Also reviewed and approved Graybar truck repairs.
- Performed building inspections, as well as asset, CAP and internal audits to ensure compliance with regulatory standards.
- Collaborated closely with senior management on projects involving operational improvements.
- Conducted thorough review of all Quarter and Year End reports before submission to Corporate.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Zone Administrative Manager
Graybar Electric Co Inc
Joliet , IL
05.2013 - 11.2016
- Directed and oversaw office personnel activities.
- Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
- Organized and maintained documents, files and records.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Collaborated with department leaders to develop and implement improvements to operational efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Education
High School Diploma -
Glenbard South High School
Glen Ellyn, IL06-1988
Skills
- 36 years of Graybar experience
- Operational efficiency
- Task delegation
- Team management
- Strong problem solving
- Meticulous attention to detail
- Proficient in SAP
- Self-starter
- Results oriented
- Resourceful
- Dedicated team player
Timeline
Area Supervisor of Administration
Graybar Electric
08.2022 - Current
Assistant Director of Operations
Graybar Electric Co Inc
11.2016 - 08.2022
Zone Administrative Manager
Graybar Electric Co Inc
05.2013 - 11.2016
High School Diploma -
Glenbard South High School
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