Dynamic leader with a proven track record at HOTWORX/ISO HOT LLC, excelling in market growth and team leadership. Spearheaded initiatives that significantly enhanced customer loyalty and staff development. Skilled in P&L management and effective team training, consistently driving company success and innovation.
Overview
11
11
years of professional experience
Work History
General Manager
HOTWORX/ISO HOT LLC
Marrero, LA
02.2024 - 01.2025
Built and maintained loyal, long-term customer relationships through effective account management.
Conducted regular meetings with senior management team to review progress against established objectives.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Established and maintained effective communication with staff members to ensure efficient operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Manager
Don Villavaso on the Bayou
New Orleans, LA
05.2022 - 09.2023
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Resolved and investigated complaints regarding service, food quality and accommodations.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Explained goals and expectations required of trainees.
Established policies for cash handling procedures to maximize security measures.
Inspected dining and serving areas for cleanliness and proper setup.
Collaborated with local businesses to create mutually beneficial partnerships.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Ordered supplies from vendors as needed while staying within budget guidelines.
Optimized profits by controlling food, beverage and labor costs.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
General Manager
VASO LLC
New Orleans, LA
08.2016 - 04.2020
Monitored progress by establishing plans, budgets and measuring results.
Built and maintained loyal, long-term customer relationships through effective account management.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Created schedules and monitored payroll to remain within budget.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Lead Bartender
Cornet
New Orleans, LA
03.2014 - 08.2016
Performed cashier duties such as accepting payments from customers and making change accurately.
Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Neatly sliced and pitted fruit for garnishing drinks.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Met customer, business operations, and server needs with minimal errors or delays.
Developed drink menus using seasonal ingredients, new products or specialties of the house.
Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
Stocked bar with beer, wine, liquor and related supplies.
Made friendly conversation with customers to provide enjoyable bar experience.
Upsold customers from shelf to premium brands to help boost sales.
Balanced daily registers and generated sales reports for management.
Verified the age of customers purchasing alcoholic beverages.
Monitored bar inventory and promptly restocked low items before depletion.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
High School Diploma -
Northshore High School
Slidell, La 70461
05-2001
Skills
Branding
Sales
Advertising and marketing
Market growth
Supply chain management
Safety protocol
Project planning
Consistently meet goals
Staff-retention programs
Outsourcing
Motivation
Team leadership
Recipes and menu planning
P&L management
Team training and development
Effective leader
Schedule management
Affiliations
working out and living a healthy lifestyle has become a huge part of my life
horseback riding
spending time with my family is a number one priority above all else
Shop Owner/ Operations Manager/Digital Marketing Director at HH & Co BoutiqueShop Owner/ Operations Manager/Digital Marketing Director at HH & Co Boutique