Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tina Burton

Tina Burton

Metairie,LA

Summary

Dynamic leader with a proven track record at HOTWORX/ISO HOT LLC, excelling in market growth and team leadership. Spearheaded initiatives that significantly enhanced customer loyalty and staff development. Skilled in P&L management and effective team training, consistently driving company success and innovation.

Overview

11
11
years of professional experience

Work History

General Manager

HOTWORX/ISO HOT LLC
Marrero, LA
02.2024 - 01.2025
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Restaurant Manager

Don Villavaso on the Bayou
New Orleans, LA
05.2022 - 09.2023
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Explained goals and expectations required of trainees.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Optimized profits by controlling food, beverage and labor costs.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

General Manager

VASO LLC
New Orleans, LA
08.2016 - 04.2020
  • Monitored progress by establishing plans, budgets and measuring results.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Created schedules and monitored payroll to remain within budget.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Lead Bartender

Cornet
New Orleans, LA
03.2014 - 08.2016
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Met customer, business operations, and server needs with minimal errors or delays.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.
  • Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Verified the age of customers purchasing alcoholic beverages.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Education

High School Diploma -

Northshore High School
Slidell, La 70461
05-2001

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Market growth
  • Supply chain management
  • Safety protocol
  • Project planning
  • Consistently meet goals
  • Staff-retention programs
  • Outsourcing
  • Motivation
  • Team leadership
  • Recipes and menu planning
  • P&L management
  • Team training and development
  • Effective leader
  • Schedule management

Affiliations

  • working out and living a healthy lifestyle has become a huge part of my life
  • horseback riding
  • spending time with my family is a number one priority above all else

Timeline

General Manager

HOTWORX/ISO HOT LLC
02.2024 - 01.2025

Restaurant Manager

Don Villavaso on the Bayou
05.2022 - 09.2023

General Manager

VASO LLC
08.2016 - 04.2020

Lead Bartender

Cornet
03.2014 - 08.2016

High School Diploma -

Northshore High School
Tina Burton