Tina Butters
Cedar Falls,IA
Summary
Motivational leader and organizational problem-solver with advanced leadership, team building, sales and operational skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Senior Manager, Business Development
NCC Group Security Services
Chicago, IL
03.2020 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Implemented new technologies to streamline business processes.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
- Coordinated with marketing to develop branding and promotional strategies.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
Business Development Executive
NCC Group Security Services
Chicago, IL
11.2018 - 03.2020
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Developed and implemented strategies to increase customer base and revenue growth.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Global Client Success Manager
Trustwave
Chicago, IL
01.2018 - 11.2018
- Working with the Product Teams on product functionality & improvement.
- Upselling/Cross-selling through their Sales Rep and monitoring their relationships.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided customers with technical support and guidance on product usage.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Analyzed customer feedback data to inform product improvements and develop strategies for growth.
- Built reports tracking key performance indicators and presented insights to stakeholders.
- Developed process improvements that enhanced the customer experience across all touchpoints.
- Identified areas of opportunity for upselling services or products to existing customers.
- Worked closely with marketing team on campaigns targeting current clients for retention purposes.
- Developed plans and strategies to grow business and achieve company portfolio goals
Healthcare Account Executive
Trustwave
Chicago, IL
08.2016 - 01.2018
- Managing 35 Active Clients averaging at $1 Million in Revenue per Client; average contract $50,000 to $100,000.
- Pipeline development quarterly of $1M, averaging $5M yearly and achieving Quota Goals regularly.
- 30% Account Management with current clients and focusing on upselling those accounts with further products and services; 70% Account Executive with gaining new business.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Created and optimized seasonal client pitches to close service gaps, meet client needs and boost revenue.
Sales Development Representative
Raise Marketplace
Chicago, IL
08.2015 - 08.2016
- Top performing SDR; Exceeding daily talk time, dial goals & meetings scheduled attainment by 150% month over month.
- Calling cold and warm leads for potential accounts, qualifying leads to meet requirements; having knowledge of processes and market growth.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Mentored new employees on customer service, organizing strategies to maximize performance, productivity and team success.
Education
Master’s - Global Management
Thunderbird For School of Global Management
05.2025
Bachelor of Science - Technological Management & Entrepreneurship
Arizona State University
Phoenix, AZAssociate of Arts -
Hawkeye Community College
Waterloo, IABachelor of Arts - General Studies
University of Northern Iowa
Cedar Falls, IASkills
- Time management, decision-making & strong communication
- Sales Leadership
- Salesforce Management
- Prospecting & upselling expertise
- Marketing initiatives
- Highly motivated & self-driven
- Flexible & adaptable to rapidly changing situations
- Technology savvy & innovative
- Competitive Analysis
- Promotional planning
- Stakeholder Communication
- Business Development
- Business Planning
- Strategic Planning
- Operations
Timeline
Senior Manager, Business Development
NCC Group Security Services
03.2020 - Current
Business Development Executive
NCC Group Security Services
11.2018 - 03.2020
Global Client Success Manager
Trustwave
01.2018 - 11.2018
Healthcare Account Executive
Trustwave
08.2016 - 01.2018
Sales Development Representative
Raise Marketplace
08.2015 - 08.2016
Master’s - Global Management
Thunderbird For School of Global Management
Bachelor of Science - Technological Management & Entrepreneurship
Arizona State University
Associate of Arts -
Hawkeye Community College
Bachelor of Arts - General Studies
University of Northern Iowa
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