Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Custom
Timeline
Generic

Tina Macias

Port Saint Lucie,FL

Summary

Performance-driven Associate with stellar record of accomplishment while following processes and procedures while remaining complainant to support the company .Experienced listening, identifying, and resolving customer needs. Follow directions, procedures and communication and apply those skills with a professional attitude both with customers and my co-workers. Skillful in multiple computer applications and programs while accurately typing and inputting data with precision. Flexible with work schedule.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Consumer Lending Sales Specialist

Advance America
Port Saint Lucie, FL
05.2023 - Current
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Cultivated referral networks to identify new business opportunities.
  • Maintained accurate records of customer interactions and transactions.
  • Developed and implemented sales strategies to increase customer base.
  • Provided technical support to customers regarding product features and usage.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Listened to customer needs to identify and recommend best products and services.

Customer Service Cashier

Circle K
Port Saint Joe, FL
01.2022 - 05.2023
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Balanced cash drawers at the end of each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Greeted customers and provided friendly customer service.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Customer Service Cashier

Wawa
Stuart, FL
01.2022 - 05.2023
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Resolved customer complaints in a professional manner.
  • Complied with all health and safety regulations while performing job duties.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Fraud Alert Specialist

FIS
St. Petersburg, FL
03.2016 - 12.2019
  • Maintained accurate records of customer interactions and feedback.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Maintained positive working relationship with fellow staff and management.

Sr. Member Service Representative

AllState
St. Petersburg, FL
10.1999 - 12.2015
  • Answered incoming calls promptly and professionally.
  • Handled escalated calls from customers requiring additional attention or assistance.
  • Resolved complex member inquiries and escalated issues as appropriate.
  • Trained new employees on job duties related to Member Service Representative position.
  • Maintained accurate records of all transactions and interactions with members.
  • Answered member questions about products and services.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

Okeechobee High School
Okeechobee, FL
06-1985

Skills

  • Client Relations
  • Relationship selling
  • Needs Assessment
  • Inquiry Handling
  • Account Management
  • Sales Training
  • Complaint resolution

Affiliations

Very active in the community and do volunteer work for the community through Advance America.

Accomplishments

I have exceeded performance levels and targets at all positions where I have been employed. I have been employee of the month and always been a top performer.

Certification

I am a notary public.

Languages

English
Professional

Custom

I have over 25 years of in-bound and work from home experience with heavy phone volume and utilizing multi systems. I have excellent written and verbal communication skills which allows me to communicate in person, by phone, and through e-mail. I am able to adapt and am flexible in a changing, high volume, fast paced environment. I interact professionally and exhibit appropriate social skills and and am compliant with policies and procedures. Developing and maintaining business relationships ia a ability I possess.

Timeline

Consumer Lending Sales Specialist

Advance America
05.2023 - Current

Customer Service Cashier

Circle K
01.2022 - 05.2023

Customer Service Cashier

Wawa
01.2022 - 05.2023

Fraud Alert Specialist

FIS
03.2016 - 12.2019

Sr. Member Service Representative

AllState
10.1999 - 12.2015

High School Diploma -

Okeechobee High School
Tina Macias