Tina Callahan
Athens,AL
Summary
Dynamic professional with a proven track records, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in Microsoft Word, Excel, POS system operations and team collaboration, I've successfully mentored staff and streamlined processes, significantly improving operational efficiency. My strong work ethic and integrity, combined with sales expertise, drive continuous growth and positive customer experiences.
Overview
28
28
years of professional experience
Work History
Cashier
Kroger's Supermarket
10.2023 - 07.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Reservations
River Rocks Landing Resort
04.2021 - 10.2023
- Provided critical assistance during peak business periods, stepping in as needed to manage front desk operations or assist technicians.
- Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.
- Managed front desk operations smoothly, handling phone calls, emails, and in-person inquiries professionally.
- Streamlined front desk operations for improved efficiency, ensuring guests received timely assistance during check-in and check-out processes.
- Managed front desk operations efficiently, maintaining a professional demeanor at all times.
- Facilitated smooth communication between front desk staff and management regarding reservation changes or special requests.
- Prepared detailed reports accurately documenting daily front desk activities such as reservation statistics, occupancy rates, and guest feedback.
- Kept the front desk area clean and organized, creating an inviting atmosphere for clients visiting.
- Monitored daily financial transactions at the front desk, adhering to company policies regarding cash handling and discrepancies reporting.
- Trained new front desk team members, ensuring consistency in excellent guest service delivery across the team.
Owner/Stylist
Shearly Chic Salon and Tanning
10.2013 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Participated in team meetings and staff training sessions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Clover POS, Quickbooks, Microsoft Word and Excel
Front Office Assistant
Fayette Regional Hospital
03.2007 - 10.2011
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
Front Office Assistant
Fraley and Schilling Inc.
11.2004 - 03.2006
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Responsible for company driver's payroll
Order Processing Specialist
Trane Commercial Systems
08.1999 - 09.2001
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Completed accurate order entry and data verification.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Increased overall customer satisfaction by consistently meeting deadlines and providing exceptional service.
- Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Expedited urgent orders with prioritization and close communication with other departments.
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Assisted Quality Control Manager. Completed the ISO 9000 project.
- Assisted Human Resources. Itineraries, luncheons, and payroll
- Front Desk Receptionist greeting visitors, answering phones, directing calls to appropriate departments or persons.
Release Analyst
Stant Corporation
08.1996 - 07.1999
- Reduced errors in released records by thoroughly reviewing documentation.
- Reported releases of parts from Chrysler Corporation to department managers.
- Developed detailed release plans and coordinated cross-functional team efforts for successful implementation.
- Optimized resource allocation during releases by accurately forecasting workload needs based on historical data analysis.
- Maintained a comprehensive schedule of software releases, ensuring visibility across teams and departments.
- Coordinated scheduled releases and updates.
- Monitored and tracked project progress to support timely completion.
- Front Desk Receptionist greeting visitors and answering calls.
- Assisted Human Resources with various tasks
Education
High School Diploma - General Studies
Connersville High School
Connersville, IN06.1984
Certificate Of Technical Studies - Business
Whitewater Career Center
Connersville, IN06.1984
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Order taking
- Product knowledge
- POS system operations
- Inventory control
- Sales expertise
- Daily reporting
- Product recommendations
- Order verification
- Staff mentoring
- Multitasking and organization
- Data entry
- Complaint resolution
- Problem-solving
Timeline
Cashier
Kroger's Supermarket
10.2023 - 07.2024
Front Desk Reservations
River Rocks Landing Resort
04.2021 - 10.2023
Owner/Stylist
Shearly Chic Salon and Tanning
10.2013 - 11.2020
Front Office Assistant
Fayette Regional Hospital
03.2007 - 10.2011
Front Office Assistant
Fraley and Schilling Inc.
11.2004 - 03.2006
Order Processing Specialist
Trane Commercial Systems
08.1999 - 09.2001
Release Analyst
Stant Corporation
08.1996 - 07.1999
High School Diploma - General Studies
Connersville High School
Certificate Of Technical Studies - Business
Whitewater Career Center
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