Tina Campbell
Middletown,OH
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Skilled professional transitioning from high-paced transport environment, bringing focus on logistics and time management. Developed strong abilities in route optimization and safety compliance. Seeking to leverage these transferable skills in new and challenging field to drive success.
Overview
10
10
years of professional experience
Work History
Transport Driver
Butler County Regional Transit Authority
06.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
Partner Success Manager
Computer Aided Technology
10.2014 - 10.2022
Through prospecting, account calls, and marketing activities, generate demand and consistent pipeline for outside reps.
Meet or exceed monthly, quarterly, and annual new opportunity targets.
Investigate and understand internal processes of potential clients to uncover areas of pain that lead to new business opportunities.
Coordinate with others within the company to insure hight levels of customer satisfaction.
Drove customer escalations to resolution by engaging directly with clients.
Designed processes to drive results and identify improvements.
Coordinated training programs, enabling staff to support company objectives.
Generated $1.3 million in revenue in 2021.
Education
Some College (No Degree) - Business
Mount Vernon Nazarene University
Mount Vernon, OHSkills
- Work Planning and Prioritization
- Teamwork and Collaboration
- Complex Problem Solving
- Team Leadership
- Verbal and Written Communication
- Employee Coaching and Motivation
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Problem Resolution
- Training and Development
- Revenue Forecasting
- Training Programs
- Proficient in Sales Force
- Good Judgment
- Budget Management
- Goal Setting
Timeline
Transport Driver
Butler County Regional Transit Authority
06.2024 - Current
Partner Success Manager
Computer Aided Technology
10.2014 - 10.2022
Some College (No Degree) - Business
Mount Vernon Nazarene University
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