Tina Canister
Inglewood,CA
Summary
Dedicated professional with a strong focus on customer satisfaction, quick learning ability, and a proven sense of responsibility. Adept at working with information, numerical calculations, and effective communication. Eager to contribute in dynamic work environments with customer-centric values and versatile competencies.
Overview
10
10
years of professional experience
Work History
Lead Airport Agent
Envoy Air Inc.
04.2021 - 11.2023
- Delivered efficient and friendly customer service for American Eagle, American Airlines, and contracted carriers
- Oversaw passenger accommodations, including itinerary preparation, fare computation, ticket issuance, baggage check, and excess baggage charges collection
- Ensured passenger safety through diligent escorting to and from the aircraft, maintaining a secure path at all times
- Supported management in executing administrative tasks and serve as a company representative as needed
Customer Service Representative
CTBC Bank
11.2017 - 04.2021
- Maintained accurate records and managed daily cash drawer operations with precision.
- Seamlessly processed loan payments and deposits, ensuring efficient financial transactions.
- Proficiently managed stop payments, guaranteeing accurate and timely processing.
- Cultivated a professional and courteous customer service approach to enhance the client experience.
Receptionist
Thee Red Wall Beauty Salon
04.2017 - 11.2017
- Facilitated client bookings and delivered exceptional customer service, ensuring a positive experience.
- Orchestrated smooth operations by meticulously maintaining stylists' calendars and schedules.
- Upheld the cleanliness and welcoming atmosphere of the facility through dedicated performance of general cleaning duties.
- Managed inventory effectively, overseeing stocking and reshelving of hair products.
Customer Advocate
Speedy Cash Loans
07.2015 - 04.2017
- Efficiently addressed customer concerns through phone and email, ensuring prompt resolutions.
- Managed new and existing customer accounts, ensuring comprehensive and organized account management.
- Performed audits on paperwork and transactions to uphold accuracy and compliance standards.
- Professionally managed outgoing phone calls to collect payments on delinquencies.
Seasonal Package Handler
FedEx
10.2013 - 01.2014
- Exemplifying the utmost standard of hospitality by delivering quality service and warmly greeting customers.
- Efficiently loading and unloading sorted packages in a fast-paced operational setting.
- Conducting precise scanning of packages, reading labels/charts, verifying numbers, and committing information to memory.
- Accurately pricing products and implementing price changes as required.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06.2011
Skills
- Data Entry
- Document Management
- Scheduling and calendar management
- Relationship Building
- Active Listening
- Escalation management
- Microsoft Office
- Customer Satisfaction
- Attention to Detail
- Teamwork and Collaboration
- Good Telephone Etiquette
- Administrative and Office Support
Timeline
Lead Airport Agent
Envoy Air Inc.
04.2021 - 11.2023
Customer Service Representative
CTBC Bank
11.2017 - 04.2021
Receptionist
Thee Red Wall Beauty Salon
04.2017 - 11.2017
Customer Advocate
Speedy Cash Loans
07.2015 - 04.2017
Seasonal Package Handler
FedEx
10.2013 - 01.2014
High School Diploma -
Palm Springs High School
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