Tina Caraveo
Oklahoma City,OK
Summary
Seasoned General Manager at Extended Stay America, adept in leadership and administrative skills, significantly enhanced operational efficiency and customer satisfaction. Excelled in staff development and supervision, fostering a team-oriented environment. Demonstrated expertise in customer relationship management and negotiation, achieving notable revenue growth.
Overview
21
21
years of professional experience
Work History
General Manager
Extended Stay America
Oklahoma City, OK
07.2022 - Current
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Direct staff of 5 to 12 employees.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Assistant Manager
Woodspring Suites
Oklahoma City, OK
02.2021 - 06.2022
- Ran daily deposits.
- Ensures that there are high levels of guest satisfaction.
- I led the housekeeping department.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping Manager
Holiday Inn
Oklahoma City, OK
10.2018 - 06.2020
- Inspected rooms.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Maintained accurate records of supplies and equipment inventory.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Established cleaning standards for all departments within the hotel property.
- Ensured compliance with safety regulations and health codes.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Resolved customer complaints in a timely manner.
Housekeeper
Wyndam
Oklahoma City, OK
07.2016 - 08.2018
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Followed safety procedures when handling hazardous materials.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
Housekeeper/Housekeeper Supervisor
Hilton Garden Inn Hotel
Oklahoma City, OK
09.2014 - 11.2015
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Houseman/Hotel Front Desk Agent
La Quinta
Oklahoma City, OK
04.2004 - 10.2005
- Replenished amenities in guest rooms on a regular basis.
- Ensured that all public areas were presentable at all times.
- Communicated effectively with other departments such as front desk or engineering teams if needed.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Greeted customers warmly and made them feel welcome.
- Provided customer service by responding quickly to inquiries via phone or email, in a professional manner.
- Resolved any customer complaints or issues in a timely fashion.
- Processed payments.
- I checked the guest in and out.
- Provided information about room rates and hotel amenities.
Skills
- Administrative skills
- Supervision and training
- Leadership
- Staff development
- Verbal and written communication
- Team building
- Negotiation skills
- Customer relationship management
Accomplishments
- I received an ambassador award at the Holiday Inn
Timeline
General Manager
Extended Stay America
07.2022 - Current
Assistant Manager
Woodspring Suites
02.2021 - 06.2022
Housekeeping Manager
Holiday Inn
10.2018 - 06.2020
Housekeeper
Wyndam
07.2016 - 08.2018
Housekeeper/Housekeeper Supervisor
Hilton Garden Inn Hotel
09.2014 - 11.2015
Houseman/Hotel Front Desk Agent
La Quinta
04.2004 - 10.2005
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