Tina Carr
Mobile,AL
Summary
Solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.
Overview
24
24
years of professional experience
Work History
Patient Services Coordinator/Team Lead Trainer
Alabama Orthopaedic Clinic
04.2017 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
Receptionist - Part Time
University and Azalea Animal Hospitals
07.2014 - 05.2020
- Responsible for opening the veterinary clinic before the arrival of the doctor(s); get the clinic ready for the day's work, and close the clinic as directed by the veterinarian
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Process the end of day billing and accounting of all daily transactions
Corporate Receptionist
Cooper T. Smith
01.2009 - 12.2011
- Answer a multi-line switchboard for corporate headquarters
- Receive guests
- Order office supplies
Corporate Receptionist
Thompson Engineering, Inc.
01.2005 - 12.2009
- Answered a multi-line switchboard for Thompson Engineering's corporate headquarters as well as Watermark Design Group
- Provided administrative support to a 300+ multi-disciplined firm using Microsoft Office software to create spreadsheets, corporate correspondence, project reports and marketing materials as needed
- Logged and reported building maintenance issues and directed servicemen/vendors as needed
- Sorted and distributed mail; provided express shipping, reporting, tracking, and certified mail
- Maintained Corporate Certificates of Insurance
Account Representative Dispatching
Equity Technologies
01.2001 - 12.2005
- Processed client requests for nationwide equipment recovery, including dispatching technicians to service or recover equipment within established time limits
- Mediated between client, customer and technician to resolve issues
- Prepared job estimates and service orders
- Issued shipping arrangements based on equipment specifications
Education
High School Diploma -
Mary G. Montgomery
Semmes, AL05.1991
Skills
- ModMed
- Greenway
- Phreesia
- AccelaCAPTURE
- Patient registration
- Appointment scheduling
- MRI scheduling
- Medical billing
- Medical insurance
- Data entry
- Training coordination
- Team leadership
Timeline
Patient Services Coordinator/Team Lead Trainer
Alabama Orthopaedic Clinic
04.2017 - Current
Receptionist - Part Time
University and Azalea Animal Hospitals
07.2014 - 05.2020
Corporate Receptionist
Cooper T. Smith
01.2009 - 12.2011
Corporate Receptionist
Thompson Engineering, Inc.
01.2005 - 12.2009
Account Representative Dispatching
Equity Technologies
01.2001 - 12.2005
High School Diploma -
Mary G. Montgomery
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