Tina Carter

Team Leader, Above the Wing, for the Ticket Counter, Baggage Service, Customer Service Center and Gates

Mentored and coached team members to ensure successful performance, direct interactions with multiple passengers on a daily basis via telephone as well as in person providing them with professional , detailed, quality customer service, making sure that their needs, complaints or any other issues or concerns they had where resolved in a timely manner

Delegated tasks to team members according to operational requirements to ensure that flights arrive and departed on time. Worked closely with the In Flight Crew Members and Operations Department while maintaining the safety of our employees as well as our passengers

Motivated Team Members to achieve optimal results through effective communication and interpersonal skills, Delegated tasks to team members according to operational needs to ensure that the operations where performed safely and smoothly without incident .

June 1988 -January 1998 Minneapolis Star Tribune where I held numerous positions during my tenure as an employee at the Minneapolis Star Tribune

1. Statistical Analyst

Analyzed Employees Classified Ad stats on a daily, weekly and monthly basis, generated and submitted reports to the Director of Sales and Marketing on a weekly, quarterly and annual basis.

2. Display Advertising Sales Account Coordinator:

Concentrated on the sales of Display Retail , Real Estate, Travel, Automotive, Radio and Media Advertising Ads , Analyzed, and balanced ads on a daily basis, submitted Quarterly, and Annually sales reports of gross profit earnings, Cold Calling on a daily basis to obtain future clients and to maintain existing client relationships

3. Account Manager Rack Sales

Managed-over 75 Independent Rack Sales Contractors, maintain their sales and distribution gross profits, audited unsold inventory, renewed their contacts annually, processed payroll and issued pay checks to each contractor bi- weekly