Tina Casanova
Port Saint John,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Assembly Technician
Embraer Executive Jets
Melbourne , FL
2022.05 - Current
- Organized workflow within the assembly department to maximize efficiency and productivity levels.
- Monitored performance of team members to ensure adherence to established standards.
- Updated management on progress of projects and any issues encountered.
- Coordinated with design engineers to implement changes in product designs as needed.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Analyzed existing processes and proposed improvements as needed.
- Troubleshot mechanical problems in production equipment.
- Developed standard operating procedures for assembly processes.
- Provided training to new assembly technicians on proper assembly techniques.
- Created reports detailing progress and quality control measures taken during assembly operations.
- Recommended modifications that could increase operational efficiency.
Barista
Texas Ground Coffee Company
Bandera , TX
2022.02 - 2022.05
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
Lease Account Collections
GM Financial
San Antonio , TX
2017.11 - 2020.09
- Followed up on past due accounts via telephone, email and mail correspondence.
- Monitored overdue accounts using automated information systems.
- Processed customer payments according to company policy and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed productive relationships with delinquent customers, working together to establish repayment schedules aligned with their unique financial abilities and successfully reconciling accounts using approved methods.
- Maintained accurate records and documentation of customer account activity and collections activities, while complying with applicable laws concerning debt collection practices.
- Advised customer of available payment arrangements and negotiated with delinquent customers.
- Conducted skip tracing activities to locate missing debtors and gather updated contact information.
Education
Associate of Arts - Criminal Justice
Northwest Vista College
San Antonio, TX2015-08
Skills
- Workflow Coordination
- Active Listening
- Team Management
- Attention to Detail
- Effective Communication
- Workplace Safety
Affiliations
- Received company wide recognition for 3+ "Good Ideas"-streamlining and improving work processes.
- Achieved "Ultra" Runner status by setting the goal of running a 32.1 mile trail run. I met that goal and exceeded it when I chose to stay the course that happened to be off on the total distance. I actually completed 44 miles in this race instead of 32.1.
- Served in United States Navy from 2004-2009.
- I restore/repurpose old furniture and people buy it.
- I make t-shirts.
Accomplishments
- Promoted to Lead Technician Role at just 1 year with company.
- Earned a flight on an actual Executive Jet as reward for performance as Acting Lead Tech.
- Over 10 years of Experience as an Aviation Electronic Technician in the Navy, The Boeing Company and L3 Communications Aerospace Vertex
Certification
- Need 2 classes to complete my Bachelor Degree in General Administration from the University of the Incarnate Word in San Antonio, Texas.
Timeline
Lead Assembly Technician
Embraer Executive Jets
2022.05 - Current
Barista
Texas Ground Coffee Company
2022.02 - 2022.05
Lease Account Collections
GM Financial
2017.11 - 2020.09
Associate of Arts - Criminal Justice
Northwest Vista College
- Need 2 classes to complete my Bachelor Degree in General Administration from the University of the Incarnate Word in San Antonio, Texas.
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