Tina Chim
San Francisco,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Member Service Specialist
SF Fire Credit Union
12.2024 - Current
- Adhered to company policies and procedures while providing exceptional service to members.
- Verified accuracy of data entry into computer system before finalizing any transaction.
- Processed payments for services rendered promptly and accurately using appropriate methods of payment.
- Researched discrepancies in accounts utilizing various resources available.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Troubleshot minor problems and reported larger technical issues.
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
- Resolved customer discrepancies and disputes in a timely and diplomatic manner.
Commercial Loan Servicing Specialist
JPMorgan Chase
12.2020 - 11.2024
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Presented audit findings to after reviewing results and paperwork.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.
- Performed complex calculations related to loan servicing activities, such as interest rate adjustments and amortization schedules.
- Provided training and guidance to junior staff members on various aspects of loan servicing functions.
- Handled monthly billing process by generating account bills and mailing to customers.
Residential Closing Administrator
First Republic Bank
09.2017 - 12.2020
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Presented audit findings to after reviewing results and paperwork.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.
- Performed complex calculations related to loan servicing activities, such as interest rate adjustments and amortization schedules.
- Provided training and guidance to junior staff members on various aspects of loan servicing functions.
- Handled monthly billing process by generating account bills and mailing to customers.
Member Support Representative
Lending Club
09.2015 - 12.2016
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Ensured compliance with all applicable laws and regulations related to customer service activities.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
- Processed member applications, updated accounts, and maintained records.
Financial Service Consultant
San Francisco Fire Credit Union
10.2012 - 08.2015
- Analyzed complex financial documents such as tax returns, bank statements, and income statements to assess risk exposure.
- Advised clients on a variety of topics related to personal finance such as budgeting, debt management, insurance coverage options, and college savings plans.
- Collaborated with internal teams including compliance, operations, sales, and marketing departments to ensure accuracy of data.
- Maintained detailed records of customer accounts, including deposits and withdrawals, to ensure accuracy in all financial transactions.
- Promoted bank products and services to consistently meet cross-selling goals.
Skills
- Strengthening interpersonal relationships
- Data entry accuracy
- Account management
- Billing administration
- Collaborative teamwork
- Analytical problem-solving
- Adaptability to change
- Clear and concise communication
Languages
Cambodian
Native or Bilingual
Timeline
Member Service Specialist
SF Fire Credit Union
12.2024 - Current
Commercial Loan Servicing Specialist
JPMorgan Chase
12.2020 - 11.2024
Residential Closing Administrator
First Republic Bank
09.2017 - 12.2020
Member Support Representative
Lending Club
09.2015 - 12.2016
Financial Service Consultant
San Francisco Fire Credit Union
10.2012 - 08.2015
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