Tina Ciociola
Warwick,RI
Summary
Dynamic leader with a proven track record at AutoZone, enhancing customer relationships and advancing product quality. Excelled in leadership and team building, driving sales growth through strategic market analysis and robust vendor networks. Demonstrated expertise in financial forecasting and staff development, achieving high employee satisfaction and efficiency.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
27
27
years of professional experience
Work History
General Manager
Auto Parts Outlet
08.2016 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Commercial Parts Professional
AutoZone
11.2015 - 07.2016
- Advanced solution, project and product quality recommendation ability.
- Built and maintained network of second source suppliers.
- Conducted comprehensive market analysis to identify potential areas for business growth or improvement initiatives.
- Created, built and maintained professional customer relationships.
Store Manager
Advance Auto Parts
07.1997 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Child Development
Ccri
Warwick, RIHigh School Diploma -
Cranston East
Cranston, RI06-1986
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Staff training
- Staff training/development
- Customer relationship management
- Verbal and written communication
- Team training and development
- Motivation
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
General Manager
Auto Parts Outlet
08.2016 - 11.2024
Commercial Parts Professional
AutoZone
11.2015 - 07.2016
Store Manager
Advance Auto Parts
07.1997 - 10.2015
Child Development
Ccri
High School Diploma -
Cranston East
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