Managed the performance of multiple Medicare Insurance agencies in Texas market, ensuring operational effectiveness and attainment of productivity targets.
Managed and facilitated communication between medical groups and agents, ensuring alignment and addressing all issues
Closely monitored and analyzed agency performance metrics, identified focal points for improvement, and executed strategies to maximize productivity.
Maintained and ensured agencies' compliance with Medicare regulations
Provided mentoring and support to agents, equipping them with necessary resources and guidance for achieving performance goals. Educated agents on the value-based care model, enhancing their understanding of this critical approach.
Regularly reported to executive leadership on performance metrics, challenges, and strategic opportunities
Planned and conducted team meetings with practice partners to discuss business performance and share updates on priorities
Attended monthly health plan meetings for discussion on top performing agents and growth opportunities
Ensured timely sharing of marketing material with practice partners
Market Sales Manager
UnitedHealth Group
05.2022 - 06.2023
Successfully managed and supported a team of 300+ licensed agents, driving growth and development.
Established and nurtured relationships with agents/agencies, leading to expanded opportunities for generating new business
Conducted benefit training sessions and workshops for agents, resulting in increased engagement and performance
Provided ongoing product and marketing trainings including one on one for agents/agencies
Collaborated with community organizations to organize outreach events that increased brand recognition and generated new leads
Maintained adherence to Medicare regulations and marketing guidelines
Marketing Outreach Specialist
Wellcare
01.2020 - 01.2022
Identified and developed relationships with new community contacts, organizing outreach engagement activities that comply with CMS requirements.
Compliantly attended various senior community events to provide education about Medicare/Medicaid and WellCare products to the senior population.
Implemented effective strategies for initiating field marketing events, including grassroots lead generation, provider marketing events, and other community venue activations.
Hosted educational, informal and formal presentations and events.
Successfully coordinated with sales team to execute market goals, leading to opportunities for increasing membership/enrollment targets
Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
Retention Specialist
WellCare
01.2015 - 01.2020
Supervised and guided a group of 10 retention specialists, enabling them to excel in new systems implementation and training programs.
Created and implemented training materials for multiple plans, increasing overall team knowledge and efficiency
Presented new member orientation Webinars in TX-LA and conducted direct outreach to members through phone and community-based events.
Expanded reconciliation report generation from DFW to other markets including San Antonio, El Paso, and Houston.
Evaluated and resolved all member complaints in DFW area; maintained strict adherence to regulations and proactively reported any compliance violations to directors.
Determined solutions for numerous challenges in departments like sales, provider relations, and enrollment.
Proactively worked with Provider Relations team to raise awareness of provider-related issues and cooperated on developing alternative resolutions to mitigate any potential drop in membership
Skills
Managed Care of 9 Years
Team Leadership & Development
Bilingual
Data Analysis & Reporting
Regulatory Knowledge
Knowledgeable in Microsoft Program (Excel,Word, and PowerPoint)
Exceptional Communication Skills
Customer Complaint Resolution
Marketing Strategy Development
Lead Generation
Certification
Health, Life, and HMO License, 2015
Languages
English
Spanish
References
Qiana Brown, 760.855.7360, Director, Community Engagement
Kristi Dymitri, 303.809.2855, VP, Growth and Implementation