Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

TINA CISNEROS

Lancaster,TX

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Manager of Growth and Implementation

Agilon Health
, TX
06.2023 - 06.2024
  • Managed the performance of multiple Medicare Insurance agencies in Texas market, ensuring operational effectiveness and attainment of productivity targets.
  • Managed and facilitated communication between medical groups and agents, ensuring alignment and addressing all issues
  • Closely monitored and analyzed agency performance metrics, identified focal points for improvement, and executed strategies to maximize productivity.
  • Maintained and ensured agencies' compliance with Medicare regulations
  • Provided mentoring and support to agents, equipping them with necessary resources and guidance for achieving performance goals. Educated agents on the value-based care model, enhancing their understanding of this critical approach.
  • Regularly reported to executive leadership on performance metrics, challenges, and strategic opportunities
  • Planned and conducted team meetings with practice partners to discuss business performance and share updates on priorities
  • Attended monthly health plan meetings for discussion on top performing agents and growth opportunities
  • Ensured timely sharing of marketing material with practice partners

Market Sales Manager

UnitedHealth Group
05.2022 - 06.2023
  • Successfully managed and supported a team of 300+ licensed agents, driving growth and development.
  • Established and nurtured relationships with agents/agencies, leading to expanded opportunities for generating new business
  • Conducted benefit training sessions and workshops for agents, resulting in increased engagement and performance
  • Provided ongoing product and marketing trainings including one on one for agents/agencies
  • Collaborated with community organizations to organize outreach events that increased brand recognition and generated new leads
  • Maintained adherence to Medicare regulations and marketing guidelines

Marketing Outreach Specialist

Wellcare
01.2020 - 01.2022
  • Identified and developed relationships with new community contacts, organizing outreach engagement activities that comply with CMS requirements.
  • Compliantly attended various senior community events to provide education about Medicare/Medicaid and WellCare products to the senior population.
  • Implemented effective strategies for initiating field marketing events, including grassroots lead generation, provider marketing events, and other community venue activations.
  • Hosted educational, informal and formal presentations and events.
  • Successfully coordinated with sales team to execute market goals, leading to opportunities for increasing membership/enrollment targets
  • Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.

Retention Specialist

WellCare
01.2015 - 01.2020
  • Supervised and guided a group of 10 retention specialists, enabling them to excel in new systems implementation and training programs.
  • Created and implemented training materials for multiple plans, increasing overall team knowledge and efficiency
  • Presented new member orientation Webinars in TX-LA and conducted direct outreach to members through phone and community-based events.
  • Expanded reconciliation report generation from DFW to other markets including San Antonio, El Paso, and Houston.
  • Evaluated and resolved all member complaints in DFW area; maintained strict adherence to regulations and proactively reported any compliance violations to directors.
  • Determined solutions for numerous challenges in departments like sales, provider relations, and enrollment.
  • Proactively worked with Provider Relations team to raise awareness of provider-related issues and cooperated on developing alternative resolutions to mitigate any potential drop in membership

Skills

  • Managed Care of 9 Years
  • Team Leadership & Development
  • Bilingual
  • Data Analysis & Reporting
  • Regulatory Knowledge
  • Knowledgeable in Microsoft Program (Excel,Word, and PowerPoint)
  • Exceptional Communication Skills
  • Customer Complaint Resolution
  • Marketing Strategy Development
  • Lead Generation

Certification

Health, Life, and HMO License, 2015

Languages

English

Spanish

References

  • Qiana Brown, 760.855.7360, Director, Community Engagement
  • Kristi Dymitri, 303.809.2855, VP, Growth and Implementation
  • Carolyn Enriquez, 214.208.8178, Sales Manager

Timeline

Sr. Manager of Growth and Implementation

Agilon Health
06.2023 - 06.2024

Market Sales Manager

UnitedHealth Group
05.2022 - 06.2023

Marketing Outreach Specialist

Wellcare
01.2020 - 01.2022

Retention Specialist

WellCare
01.2015 - 01.2020
TINA CISNEROS