Tina Clarke
Kissimmee,FL
Summary
Dependable, highly motivated and determine person who can bring positivity, support and a creative mindset to any team. Exceptional with challenging problems, maintaining high standards and assisting employer on achieving their objectives. With a desire and passion for continuous professional development. Organized with a keen attention to detail, great organizational and math skills clients receive the best service possible.
Overview
11
11
years of professional experience
1
1
Certificate
1
1
Accounting Technology Operations
1
1
Business Management
1
1
Business Specialist
1
1
Business Operations
Work History
Digital Shopper
Walmart
Clermont, Florida
06.2020 - Current
- Maximized efficiency by scanning items quickly and completing as many as 16 orders per hour.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Updated opening and closing procedures to decrease downtime by 30% and optimize productivity.
- Helped customers locate products and checked store system for merchandise at other sites.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Store Associate/ Store Manager
ACE Cash Express Inc.
North Miami Beach, Florida
01.2017 - 03.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed accurate credit, debit, check and cash sales transactions for more than 60 customers per day.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
The Check Cashing Store
Inverrary , FL
08.2012 - 11.2017
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Assisted customers with opening accounts and signing up for new services.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Processed 30 invoices each weeks and mailed documentation to clients.
Education
Associate In Science - Accounting Technology
Broward College
Pembroke Pines, FL12.2020
Skills
- Fast learner who is willing to train, with is proficient in all Microsoft office applications
- Typing speed of 57 WPM
- Invoicing and collections
- Data processing, QuickBooks, bookkeeping and exceptional verbal and written communication skills
- Data Entry
- Invoicing and collections
Certification
- Account Technology Specialist- 2019
- Account Technology Operations - 2019
- Business Management- 2020
- Business Specialists- 2020
- Business Operations- 2020
Affiliations
- American Institute of Certified Public Accountants
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Shopper
Walmart
06.2020 - Current
Store Associate/ Store Manager
ACE Cash Express Inc.
01.2017 - 03.2020
Customer Service Representative
The Check Cashing Store
08.2012 - 11.2017
Associate In Science - Accounting Technology
Broward College
Accomplishments
- Achieved Result through effectively helping with Task.
References
Brittney James
Email: Empress212009@yahoo.com Phone# 754- 422-5508
Kasheka Aboulafia
Email: KashekaBowes@yahoo.com Phone# 954-812-5846
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