JAMELLA PATTERSON
Philadelphia,PA
Summary
Operations and transit management professional with progressive leadership experience in rail operations. Skilled in control room oversight, emergency response coordination, safety enforcement, and staff supervision within fast-paced, high-visibility environments.
Overview
8
8
years of professional experience
Work History
Station Manager – Control Room
SEPTA
11.2024 - Current
- Direct oversight of station and control room operations to ensure safe, efficient rail service
- Monitor fare line activity and station conditions via CCTV, communication, and dispatch systems
- Respond to service disruptions, emergencies, and incidents; prepare investigative and compliance reports
- Coordinate with Transportation Supervisors, Dispatch, and Station Managers to maintain service continuity
- Enforce safety programs, policies, and regulatory requirements
- Supervise, train, and mentor employees; ensure procedural compliance
Personnel Assignment Office Dispatcher
SEPTA
08.2021 - 11.2024
- Coordinated daily movement and assignment of train crews
- Managed attendance records and entered operational data into tracking systems
- Produced daily crew lineups, window sheets, and manpower reports
- Supported staffing efficiency and operational readiness
Regional Rail Assistant Conductor
SEPTA
04.2018 - 08.2021
- Collected fares and ensured passenger safety during boarding and transit
- Delivered high-quality customer service while adhering to safety protocols
Education
AA - Human Services
Kaplan University
Computerized Business & Accounting
DPT Business School
Skills
- Control Room Operations
- Emergency Response
- Safety Compliance
- Staff Supervision
- Incident Reporting
- Customer Service
- Communication
ADDITIONAL EXPERIENCE
- Residential Advisor – RHD | Feb 2012 – Apr 2018
- Street Worker / Case Manager – PAAN | Mar 2006 – Apr 2018
Timeline
Station Manager – Control Room
SEPTA
11.2024 - Current
Personnel Assignment Office Dispatcher
SEPTA
08.2021 - 11.2024
Regional Rail Assistant Conductor
SEPTA
04.2018 - 08.2021
AA - Human Services
Kaplan University
Computerized Business & Accounting
DPT Business School