Tina Contreras
Lexington,NC
Summary
Proven professional with extensive experience in offender supervision and community resource coordination, notably with the Illinois Department of Corrections. Demonstrates exceptional problem-solving abilities and interpersonal communication, ensuring high compliance rates and positive community integration. I would like to find and maintain full-time or part time position utilizing interpersonal skills, excellent time management skills. You will find me to be a dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Senior Parole Agent
Illinois Department Of Corrections
08.2006 - 12.2018
- Served as a liaison between the parole agency and community organizations, fostering positive relationships that contributed to improved public safety outcomes.
- Provided timely information to victims regarding offender release dates and any pertinent changes in case status while offering referrals for support services when needed.
- Counseled over 80-200 offenders on problem-solving and crisis resolution to develop strategies for goal attainment.
- Coordinated housing referrals and substance abuse services to facilitate seamless transition of offenders from institutions to community.
- Tested parolees regularly for drug use as part of comprehensive supervision strategies aimed at preventing relapse and supporting recovery efforts.
- Monitored electronic tracking devices for high-risk offenders, ensuring their adherence to court-mandated restrictions on movement or contact.
- Worked closely with law enforcement agencies during searches or apprehensions of absconding or noncompliant offenders to maintain order within communities.
- Enhanced public safety by effectively supervising and monitoring parolees'' compliance with court-ordered conditions.
- Collaborated with community partners to secure housing, employment, and educational opportunities for parolees, promoting selfsufficiency.
- Participated in multidisciplinary team meetings to discuss cases, share information, and collaborate on effective strategies for managing complex offender populations.
- Performed regular home visits to assess living conditions and provide support in maintaining a stable environment.
- Coordinated with treatment providers in implementing structured programs designed to address parolees'' mental health, substance abuse, or behavioral issues.
- Maintained detailed case files and documented all interactions with parolees to ensure accurate recordkeeping.
- Completed ongoing training in areas such as mental health, substance abuse treatment, and crisis intervention techniques to enhance professional expertise.
- Oversaw activities to monitor offender compliance with conditions of supervision.
- Responded promptly to violations of parole conditions, initiating appropriate corrective actions or revocations as necessary.
- Facilitated productive communication between parolees, their families, and relevant community stakeholders for better outcomes.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Performed routine home inspections and drug tests for offenders on parole.
- Arranged substance abuse rehabilitation for offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
Office Associate
Illinois Department Of Corrections
03.1999 - 08.2006
- Interacted with clients by phone, email, or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Coordinated efficient calendars for15 -40 staff members by factoring in schedule availability and load limitations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Developed and maintained spreadsheets in [Software] to track and chart information such as Agents caseloads, schedules and payroll reports.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated schedules for staff members, resulting in improved time management and increased productivity.
- Organized, stored and retrieved files to enhance daily operations and support both agent and client needs.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Provided clerical support, addressing routine, and special requirements.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Provided exceptional customer service to both internal and external clients, fostering positive relationships with key stakeholders.
- Managed smooth processing of incoming records and paperwork to support office /agent productivity.
- Managed smooth processing of clients records to support agent/office productivity.
- Increased customer service success rates by quickly resolving issues.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased agent success rates by quickly resolving issues.
Office Assistant
Illinois Department Of Corrections
11.1997 - 03.1999
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased client satisfaction by providing professional and courteous front desk support.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Delivered clerical support by handling range of routine and special requirements.
- Streamlined communication between departments for better collaboration and increased productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
Data Entry Clerk at Postal Encoding Center
USPS, United States Postal Service
11.1994 - 11.1997
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Outpatient Surgery Receptionist
Methodist Hospital of Peoria Illinois
08.1992 - 08.1994
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patients problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and communication between doctors and patients family.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with patients and their families through telephone, or in person.
- Demonstrated strong multitasking abilities while managing numerous interactions simultaneously with patients, patients families and medical staff.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding patients.
- Cultivated positive relationships with clients / patient through professional demeanor and excellent interpersonal skills.
- Maintained patient log for entering and leaving facility for security purposes.
- Facilitated clear communication between medical staff members and patients families.
- Helped maintain office security by monitoring visitor access and issuing badges.
Surgical Nurses Aid
Methodist Medical Center
12.1991 - 08.1992
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients between rooms and appointments or testing locations.
Claims Dept
SAMS Club
04.1990 - 11.1991
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Operated forklifts, hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Lab Assistant
Calgene Inc
12.1987 - 03.1990
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Created and updated record of all supplies and equipment to monitor inventory.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
Department Manager
Ardan,Inc
10.1981 - 05.1985
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
No Degree -
Illinois Valley Central High School
Chillicothe, ILGED -
California Department of Education
Woodland, CA05.1987
Skills
- Offender supervision
- Computer Skills
- Community Resources
- Behavior Management
- De-Escalation Techniques
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Trained in defensive tactics
- Task Prioritization
- Intake procedures
- Self Motivation
- Interpersonal Skills
- Search and seizure procedures
- Professionalism
- Interpersonal Communication
- Security clearance
- Time management abilities
- Adaptability
- Written Communication
- Professional Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Senior Parole Agent
Illinois Department Of Corrections
08.2006 - 12.2018
Office Associate
Illinois Department Of Corrections
03.1999 - 08.2006
Office Assistant
Illinois Department Of Corrections
11.1997 - 03.1999
Data Entry Clerk at Postal Encoding Center
USPS, United States Postal Service
11.1994 - 11.1997
Outpatient Surgery Receptionist
Methodist Hospital of Peoria Illinois
08.1992 - 08.1994
Surgical Nurses Aid
Methodist Medical Center
12.1991 - 08.1992
Claims Dept
SAMS Club
04.1990 - 11.1991
Lab Assistant
Calgene Inc
12.1987 - 03.1990
Department Manager
Ardan,Inc
10.1981 - 05.1985
No Degree -
Illinois Valley Central High School
GED -
California Department of Education
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