Tina Conyers

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
• Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
• Greeted customers at deli counter to fulfill requests and answer questions.
• Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.

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• Increased efficiency and team productivity by promoting operational best practices.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

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• Compiled training handbook and related course materials.
• Created curricula, instructions, documents and written tests for various types of training courses.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
• Gathered data about course success and participant experiences to help with future course planning.

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